[Resolved]  General Motors India — Faulty Parts in chevrolet Cruze

Address:Nagpur, Maharashtra

How unfortunate to see that a big company like GM is using cheap stuff in its high end cars. Im vinay from Maharashtra, Nagpur. and i have been facing such problems from the second month of purchase of my cruze 2.0 LTZ...my family owns 7 cars all of different brands, this is my 8th personal car in last 17 years. and i feel so frustrated that every second month there is one or the other problem coming up.. 1. MapMyIndia audio system- maps were old and not working, constant noise when disc played, after too much struggle the system was replaced by MapMyIndia but still the earthing noise persists. 2. Pungent smell from the AC- after turning on the AC there was a bad smell coming out from the AS vent, to my surprise the service center people could never detect that smell and every time cleaned n checked the cooling filters and gave back the car. the problem still persists and i avoid using AC as i cant bear the smell 3. Break Pad problem - at approximately 19000 KM i was told that the break pads have worn out and they need to be replaced. god that is what the GM quality is all about, in other vehicles which i have driven no change of break pads in less than 40000 Km. ( costing 7000/- INR) 4. Steering wheel wobbling problem - first i was told that there is wheel alignment / balancing problem due to bad roads in my city, i got it done from the service center and in next 4 days i was back to square one. to my surprise out of 4 tyres only 1 had the balance intact and rest had fallen down.again usage of inferior quality material by GM. then i was told that the service center would put back the weights for no extra cost. which they did but it lasted for another week. as i again started having the same problem, once again i visited the workshop and was told that the tyres need to be checked and that the person from JK tyres will do the same. the guy from JK tyres checked and informed that out of 4 tyres 3 were having manufacturing defect and i should change minimum 2 for getting smooth drive but for that i would need to pay for the 25% o[censored]sage of the old tyres which was around 5000/- INR. i got the tyres changed but recently i drove out of the city on the highway and the wobbling problem is still the same. 5. Self start making noise- at around 1.7 years of my purchase of this car the self making typical cranking noise i took the car to the dealership and the guys told me that as my daily run is very less the battery is not getting charged properly and that is why the selfstarter is taking load. recently o drove my car 1500 KM and nothing changed the car had early morning starting problem and same cranking noise. after coming back i again visited the dealers workshop and told them and requested them to do a proper check and they did n this time they came up with a new issue saying that the battery draining out and there is an earthing problem. till date its not resolved. 6. CLUTCH PLATE / FLYWHEEL PROBLEM - And now finally when my car has just done 28000 km im hearing a typical noise while pressing the clutch and the dealer is saying the flywheel has to be replaced and due to that even the clutch shall have to be replaced...the flywheel is costing 35000/- INR while the clutch fitting and parts would come up to 21000/- and it would take at least 10 days time... until now all my previous problems are still not resolved and now i have a new one's on my head...god knows what kind of quality checks the GM people are having... GM Needs to take up these issues strongly with the parts suppliers else they will land up in big trouble. and for me i need justice and ill fight until i get it. i have paid 16 Lakhs from my pocket with burden of car loan not to shell out 10-15 k every second month on repairs. regards.. vinay
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use

    Contact Information

    File a Complaint