Ghaziabad Nagar Nigam — Long pending birth certificate

I m a serving defence officer, my daughter was born on 11 April 22 in Ghaziabad only and her birth certificate is pending in nagar Nigam since april 2022. Its been more than 3 months and nagar nigam officers and staff are giving excuses that due to software problem birth certificate can not be made. Being a software engineer i m aware that any software issue gets resolve within 2 to 3 days. This is complete harassment by staff to the public.