Gifts To India Plaza — i ordered fruits and flower bouquet on 20th january which has not yet been delivered

Address:

Kolkata, West Bengal

I've placed an order on the website on 20th january which was scheduled to be delivered on 28th january but has not yet been delivered. No one is even picking up the call and even not reverting back to the emails. The order since the day of order is showing 'processed state' and never shipped it. The address of this giftstoplaza is 272, panch m. Road. (Thakurpukur).