Gigabyte — Warranty service for Gigabyte GIGABYTE P650B SMPS - 650 Watt 80 Plus Bronze

Dear Sirs:
I bought a Gigabyte GIGABYTE P650B SMPS - 650 Watt 80 Plus Bronze PSU from MD Computer, of Kolkatta, online, on
4th Nov. 2020, see the attached invoice. It worked perfectly for about six months on a home made system having: 1.
Gigabyte motherboard model GA-F2A88XM-D3H, 2. AMD Kaveri Processor (A8-7600), 3. 8Gb of DDR3 RAM, 4. WD
HDD 500 Gb, 5. WD HDD 320GB, and 6. ASUS DVD Writer. The desktop is powered through an UPS.
On one fine morning there was smoke emanating from the desktop cabinet and on opening the cabinet I found that the
smoke was coming from the SATA power connector of the WD 320Gb HDD (item 4 above), see the attached images of
the fried HDD. I had no option but to cut-off the smoking SATA power connector (which got fully burnt) and tape the
connector wires carefully and also remove the fried HDD. After the removal of the burnt power connector and the fried
HDD, the system worked perfectly till a month back. One day when the mains power went off, the desktop stopped
working under the battery power. It works perfectly when the UPS is on mains power. I got the battery and the UPS
checked and they are in perfect working condition. I then replaced the Gigabyte PSU with an older Coolmaster PSU and
the desktop is working perfectly, there is no problem whatsoever, UPS switches between mains and battery power as
expected. Therefore, the Gigabyte PSU has become defective, period.
I took the defective Gigabyte PSU to the official Gigabyte Service Centre at Hyderabad, yesterday (1/9/2021) and
deposited it for repair, RMA No. CE[protected]. I was informed this morning by the service centre that the Gigabyte
warranty would not cover the PSU as one of the SATA power connectors is missing.
Now please tell me what I should have done under the circumstances? Let the PSU do more damage or save the
desktop, you tell me?
I am fully aware of Gigabyte warranty terms and conditions but under the circumstances, as described above in detail,
you should allow the PSU to be repaired under warranty. It will do a lot of good to Gigabytes' reputation.
All the very best.
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