[Resolved]  Gigolo — Reliance Broadband overdue SMS

I get the following SMS Dear Customer Last date to clear overdue Rs 196 BAN [protected] at earliest to avoid any legal action. Contact [protected] RCOM Some 5 years ago I had opted for Reliance Hi-speed Broad band internet connection. Reliance people said that my society has been approved for high-speed fibre-optical cable which can provide hi-speed internet connection to me. I was happy to subscribe for the same. The technician visited me, and installed a telephone connection, I had asked him that I did not need it, but he said it is FREE, and is required for the internet [ So I said OK to it ]. During installation he made a test call to the call-center. That was the ONLY call ever made from that line. After many days the equipment was left behind no internet connection was given. Upon following up with customer care, I was told that the society did not allow the cabling so the internet was not possible. I have called them to remove the telephone equipment, as this was never requested. Now 5 years later 1 phone call by the service technician to the service center costs me Rs 196? I am surprised to receive this SMS. Can you please help me solve this, and have Reliance send an SMS stating the issue is sorted out? An email would be even better at nishy at hotmail dot com
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

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    Pune
    Maharashtra
    India
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