Girias — Havells fresco 32 Litres air cooler

Address:

Girias main branch showroom, cross cut road, gandhipuram, coimbatore 641012

Hi,
Im kirubakaran, i bought a Havells fresco 32 Litres air cooler in girias showroom on 15th March 2023.
When i open the product it's looks very dirty and it's looks used one, it is already unpacked and repacked, few items are missing and damaged also (I've attached invoice and images for ur reference) when technician came for demo he is also agreed it's not fresh product.

Then I contact Store staff (sakthi vel) regarding the issue and for the replacement of product(16th March 2023). After lots of conversation he's also agreed it's unpacked product and they ready for exchange.
When i went to showroom for exchange they're took back that Air cooler and invoice and they said will let u know when the replacement product will reach but they're not providing any proper documents for exchange and there is response including store manager. Then they gave me a Xerox of invoice with seal and signature only after i forced but it's not a proper document.

I'm worried about whether they'll be deliver the product or not.

So please help me to get the product with good condition ASAP

Reason for exchange

Cool pump is missing
Auto drain tupe missing
Manual regulator got damaged
Wheels are damaged
Entire product looks so dirty