| Address: | Melai Masi Street , madurai |
To,
Team Giriyas,
I, S.Raja Pandian Purchased- 5 Hitachi Air Conditioners from your Dealer Store- Giriyas, Located at Melai masi Street Madurai on Date:[protected], Invoice No: CS/MDU/30897
My Complaint.
A, Start: Unfortunately I trusted GIRIAS chain of stores, to purchase the said A/C’S and the Blunder we made was, that we got convinced by the sales team of GIRIAS to buy HITACHI A/C’S, as the Sales team guaranteed that it offers the best quality, durability and best after sale Services.
B, Reality: within two days of Purchase Two out of 5 A/C’ were not working, Only After repeated request they were replaced.
C, Current Situation: Out Of the originally Bought 5 A/C’s Two more AC’S are not in a working state. Pls note all the A/C is under warranty
D, Request For Replacement: From 2 months my Family Members are constantly requesting, reminding the team of GIRIAS to replace such Faulty A/C’S, but all in vain. The Giriya’s store Manager Mr.Bala has constantly been giving fake promises about exchanging today, tomorrow and so on . He says I have got the confirmation about the replacement from Hitachi but the company has not delivered the unit.
E, Complaint: I had purchased the Said A/C’S for Parents, who are Senior Citizens, I purchased in bulk only Hitachi Brand of A/C’S, only From GIRIAS Store for my parents residence, believing that I am gifting them best brand from a reliable store, however reality is completely different after spending lakhs of rupees I have bought only your unprofessional ignorance to our grievances, No proper response, delaying/avoiding tactics by your team and harassment to my aged parents.
F, Course Of Action: As your paying customer I refuse to be played by your delaying tactics and unprofessional customer service. I am tired of your (GIRIAS/HITACHI) teams dodging attitude. I hereby inform you, that if your team’s don’t provide the Said AC’S replacement mentioned in the clause C, then I shall take my complaint on every possible Digital & Media platform and shall also pursue all legal options present before me because I refuse to be tortured & ignored by your so called multi Chain of Stores & MNC Brand.
Awaiting Your Immediate Response.
Below I am attaching the Details of Sales Representatives who I have been in touch for my grievances . Invoice Copies for your reference of the above mentioned matter.
1, Giriyas Madurai store manager : Mr.Bala Contact No: [protected]
Kindly do the needful
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