| Address: | Girias No. 5, Rajaji Rd, near National Theatre, Tambaram West, Tambaram, Chennai, Tamil Nadu 600045 |
I visited Girias consumer durables showroom - Tambaram branch on 1st April 2023 to buy an air conditioner. The store salesperson explained the features of a Panasonic air conditioner. The features mentioned by the salesperson were as below:
0.1 PM Filter, 7 in 1 convertible mode (controlled through converti7 button in remote control), Smart Wifi mode, 4-way swing, eco tough outdoor unit.
I wanted to buy the product impressed with the features.
As the salesperson informed me that, they did not have the exact price details of the product mentioned above, I waited till 3rd April 2023 and booked the same product on 3rd April 2023.
A product was delivered on 6th April 2023 and installation was done on 7th April 2023.
Only post installation, I realized and was informed by the installation person, the delivered and installed product was not same as the one told by the sales person.
The delivered product did not have the below features which was supposed to be available in the requested and assured product:
0.1 PM Filter, 7 in 1 convertible mode (controlled through converti7 button in remote control), Smart Wifi mode.
The salesperson has explained the features of a higher end product and while billing, billed using a different product model number.
I did not recieve a proper response from the Store manager when enquired about the same.
I have shared proof (call recording) where salesperson has admitted to have delivered different model and not informed me about the features unavailability in the delivered model. Yet the store manager and Girias Management does not accept their mistake.
I am requesting a quick resolution by delivering and installing the correct product.
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