Giva Jewellery — Not receiving order and refund

Website: giva app

I am writing to express my concern regarding my order (Order ID: GI[protected]) placed on February 10. It has been over a week, and I have still not received the delivery.

I have contacted your support team multiple times, but I am only being told to wait 24 to 72 hours each time. Unfortunately, I have already been waiting for a week without any proper tracking updates or clear information about the delivery status.

This is not the first time I am facing such an issue, and it is very disappointing. I request you to please provide a clear update immediately.
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