| Address: | 560017 | | Website: | gizmohelp.com |
Experience with Croma
I was sold the gizmo insurance for my Samsung Galaxy S7 Edge by a Croma executive, who convinced me to buy it because the S7 Edge did not have a tempered glass option available and in case my phone fell, it would be covered by gizmo insurance. With much reluctance I agreed. Last month, my phone fell out of my hands as I was talking on it. I immediately filed a complaint with gizmo.
Experience with Gizmo
An executive from Gizmo takes down my details. She does not speak English well, makes mistakes which I have to correct over and over. In all this, she tells me that my call is being recorded. I then give her all my details. She emails me a list of documents to upload after which she says that an executive will get in touch with me to check th damage of my phone. Since last month, I have had to upload and re-upload documents over and over again to Gizmo. I now realise this is a tactic to dissuade customers from filing a claim. Finally I submitted everything 2 days ago. A few minutes ago I receive a mail stating that my claim has been rejected on the basis of gross negligence, incorrect installation, incorrect set-up, poor care and maintenance, careless use. When I called Gizmo and spoke to the person in charge, I was told that if I had said someone pushed me and my phone fell, I would have been reimbursed. How can a decision be made based on an executive's summary of the damage of my phone and a couple of pictures. I plan to take this forward to the consumer forum. I hold Croma and Gizmo responsible for this and I want to file a complaint against them. If anyone else would like to do the same thing, I urge you to. We can't be treated like this. Was this information helpful? | 
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