| Address: | 110, KUBERJI TEXTILE PARK-2, NEAR BELGIUM SQUARE, DELHI GATE, SURAT, Surat, Gujarat, 395002 |
| Website: | WWW.GLOWILLE.COM |
Hello,
I am from ahmedabad.
I have ordered 2 kurtas on 19th june from glowille site through online shopping by paying money through net banking with amount of rs 1700. The order number is gl[protected]. The same was dispatched to me on 22nd june by noon, when i opened the courier, i was completely shocked, i have found two ruddi-can say cheap kurtas handed over to me through the site; the cost of those 2 kurtas were not more than 100 rs.
Then i have tried to connect the company through the phone number available on the site, but that was non contactable at all, phone number is - (+91-[protected]). Then i messaged them through messenger about the different and cheap product delivered to me; i received reply from company that "we apologize that we could not come up to your expectation, kindly share order number, clear images of received product, images of courier slip, return the product to us also rs 150 will deduct from your account and will refund rest of the money to your wallet for next shopping which is valid till one year with their address details.
I have asked that how such silly mistake could happened because the ordered kurtas and delivered kurtas has no match at all, even an illiterate person can identify the difference then how such fraud could happened from the company, again i received the same reply from company that -" we apologize that we could not come up to your expectation, kindly share order number, clear images of received product, images of courier slip, return the product to us also rs 150 will deduct from your account and will refund rest of the money to your wallet for next shopping which is valid till one year with their address details.
On 22nd june, i have couriered back to them with rs 70 from ahmedabad to surat., i returned the courier back and request them to send the actual product i have booked earlier, they replied that once they will receive the parcel they will initiate the same thing.
On the same day i initiated mail help. [protected]@gmail.com, for the same query and get the same reply on email - "we apologize that we could not come up to your expectation, kindly share order number, clear images of received product, images of courier slip, return the product to us also rs 150 will deduct from your account and will refund rest of the money to your wallet for next shopping which is valid till one year with their address details.
On 26the june the parcel was showing delivered through courier tracking number, i messaged the company but they replied"thank you for sending the parcel back to use, we will initiate the refund as soon as we received the parcel back to our warehouse in next 24 hours", i have provided them the receipt as well but after 4 days of chasing they confirmed my parcel received at their end and refunded 1451 rs in my account with deduction of 249rs.
I told them that i don't trust the site anymore hence i am requesting my money back through paytm, but the company replied that they will provide the actual product this time, then my question is why the same was not happened at the first time, i have seen the same type of complains from customers against the same glowille site, hence i don't want to purchase anything else from the site. I received the reply that"in this time you can get the same product" this is very much pre planned fraud set by company and the site is not trust worthy at all. I have replied them that i required cash only but they didn't reply me.
Hence kindly help me to refund my money i. E. 1700 plus rs 70 of return courier (Wrong kurta they provided) in cash only as i don't trust the site anymore.
I am herewith attaching screen shot of
1. Actual product i have booked
2. Wrong product i have received
3. Image of courier slip i received
4. Image of courier slip i ordered
Regards
Hetal prajapati
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