Gmail — locked out of my account when it is their information that is wrong!!!

Website:Gmail

I had an account with gmail that i had for years. My phone broke and i tried to get into my account online via another phone that i had used before. I could not remember password because they were all locked into another account in that same broken phone. I have the same phone number and the same backup email that i have always had and they still locked me out of my account. How is that for bad business. All the things that i had associated with my email account are lost!!! My information did not change but they still robbed me of my memories!!! All through that one stupid email that i was stupid enough to attach serious memories to. Too bad for me!!!
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Dear Sir/Madam,

Transaction id/no :[protected]
Transaction Date: 24/05/2019
Clint: IRCTCC
Amount: Rs.270/-

Desirable resolution:
Train ticket booked from Hubli - Bangalore dtd 28/05/2019
Golgumbaj Express

Ticket booking / amount credit to my HDFC account.
I was made a payment on 11th may payment was deducted from my account after receiving account had not received any payments, as per google pay payment either i will receive or receiving account will receive but after 16days it is showing under process. After several complaints issue was remaining same. Now i am not able to login in my account.

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