GMS Worldwide Express — courier service

Address:	Pune, Maharashtra, 411013
Website:	gmsworldwide.com

I couriered my household goods and my two-wheeler (purchased 6 months back) from Pune to Hyderabad on 11 August 2018. I did not receive the goods and also the tracking number given by 'Divya Enterprises' franchisee of GMS Courier Service is invalid and I am unable to track the status of my goods.
I have been following up with the company for last 40 days but unable to get any kind of satisfactory response from them. I have sent written communications with reminders but the team is not responding. I even escalated the matter to their management but even the management don't feel themselves responsible to respond.