Godaddy.com — hosting issue wrong commitment on the website

Address:

New Delhi, Delhi

I have a deluxe hosting account with godaddy..my acc id is: 55455903 my name is Sonu Matta and my mobile no is: [protected].. I have called the customer support to tell them that i am not been able to connect to server from the morning. I first spoke to Sapna pandey she was giving me excuses that we are updating your security level then i talk to supervisor sumit tara he was up to no help and then i talk to manager Prashant Joshi he also was of no use.. My simple question to them was that if your server are not working then you should inform your clients by marking an email as you do for renewal notices...you make promises on the website of 99.9% uptime which is actually not been followed..when I ask them to compensate since its their problem they are not ready for it..nither they have given me any fix time like by when my problem will be solved.. My clients are after me.. I lost the business bez of it so it becomes their duty to compensate for it...