Godaddy — Complaint for refund / has cheated me.

Address:

Hyderabad, Andhra Pradesh, 390002

D/ concerned,

This is w. R. T. Captioned subject, we would like to register a complain to get the refund the amount of rs. 5940/- or refund as the necessary amount post deduction of necessary usage starting from 20 feb, 2016.

Last year we have taken your services for 5 years by paying rs. 5940/-. Since last so many months we are facing the problem on our website that is getting hacked by some or the other way.

We have tried to call your call center, for resolving this issue however they are unable to do so by providing diff diff reasons.in one of the conversation we had been asked to purchase ssl certificate for resolving this issue on permanent bases. On good faith we had accepted this resolution & had purchased this necessary certificate by paying rs. 2511/-.

However this solution didn't worked & we had been forced to your call center that hacking problem is still exist. At that time we were happy that we had been refunded the paid amount by cancelling the necessary certificate, however we were fed up of not getting the permanent solution of hacking.

On 8th february, 2017 we had been approached by mr. Mohammed safiuddin (His mail id - [protected]@godaddy.com) with one of the resolution stating that we are eagerly to help you for permanent solution, as per him he had suggested us to pay the charges of 1 year that rs. 1300 approx, for discontinue of our services & we will refund your the complete amount of rs. 5940/- in your bank account, which was paid for starting of hosting services. On good faith they we have accepted the resolution.

On same conversation he has confirmed that he can not cancel the partial invoice otherwise refund amount will be credited into my wallet. Hence we have rejected the option of partial invoice an as agreed to pay necessary amount of rs. 1300 approx for necessary usage done since feb 16. Another point which he had confirmed the over the call that you need to withdraw the database before cancelling the hosting services. Again on your good faith we have accepted the said option why withdrawing our all database date 9th feb, 2017.

As instructed by mr. Mohammed safiuddin (His email id [protected]@godaddy.com) on 8th feb we have fulfilled all necessary procedure / accepted necessary instruction that is we need to call back to pay rs. 1300 post withdrawing our database.

To my surprise it was an hell experience when i had call mr. Mohammed safiuddin today morning to pay rs. 1300 approx (As f&f amount) for cancelling services. Now today he is confirming that he can not fulfill his promised / commitment, which he had done over the recorded line on 8th feb, 2017 that is to cancel the hosting services completely by paying rs. 1300 approx.

Considering above facts i hereby request you all to check the conversation which had happened till today on your recorded lines and assist me in withdrawing the hosting services completely, as you are not able to resolve the problem of hacking.

At last, would like to share another hell experience which got occurred today wherein i had been informed by another team member (Team lead mr. Mohammaed) that there is no complain redressal department for registering the complain through the mail or letter in india.

Regards,
Rakesh rajani
(M[protected]