Godaddy India — change of commitment: godaddy fully managed support not removed

Address:

500033

We purchased a vps server 1 month ago after confirming that we can downgrade the fully managed support to managed support. Godaddy agent agreed before the purchase.

We tried taking support from godaddy fully managed team, they told to take support from third party or purchase more. However, there was 0 benefit on amount spent for fully managed (Also cost is greater than server cost). We said to downgrade it from the second billing month as
1. We didnt find it useful as fully managed support is least managed support in reality
2. We got a commitment from godaddy agent that we can downgrade fully managed if not required in future

After that, we made upgrades in ram of vps as the performance was very less (Even the maximum possible 8gb godaddy vps is much slower than expectation). We confirmed during the time o[censored]pgrade about the renewal cost multiple times and the godaddy agent confirmed it multiple times that we will not get charged more than the server cost upon renewal.

Solution proposed by godaddy team later when we requested them to remove fully managed (Godaddy agent changed the commitment completely - godaddy floor manager and godaddy us support as well)
1. Take another server without fully managed support and migrate everything
- not possible: this requires lot of rework and approvals from third party vendors
2. Go ahead with fully managed support irrespective of the usage. I. E. To pay more than 100% of server cost without any reason.

This was very disappointing.

Dear godaddy team: never allow a person to support customers without essential knowledge. Because your customer support team is not aware of any single thing and they keep on holding the call for a long time. Calls get stretched unnecessarily for over 2 hours and your team commits false information even after wasting 2 hours of time.