Godaddy India — Domain Broker Service Refund Denied

I have purchased the domain broker service from GoDaddy on[protected] by paying an amount of 6192 INR and it was mentioned that the broker would call me between 9:00 Am to 11:00 Am on 18th February 2022, and also mentioned that I would get an email from the broker side, not even got a call or email, still my client is waiting and around 2 lakh rupee is a loss for us because of a delay from GoDaddy. When I had called the GoDaddy team for a refund they are not even giving a proper response. Also, they are not giving any refund.