Godaddy India — Worst customer service ever

Address:

600099

Date of Incident : 13-Dec-2016
Number :[protected]
Executive Name : Supriya
My godaddy hosting was automatically renewed on 13- Dec-2016 for 1 year.
I did not require 1 year of hosting space, i called the support team and explained that i need only 2 months of plan to be renewed and refund the remaining amount. During this process i have mentioned that i don't want any files to be removed from the hosting space. Eventually the executive said okay and renewed the hosting space, where she walked me through steps on renewing it.
[protected]
Date of Incident : 17-Dec-2016
Number :[protected]
Executive Name : Vanitha

After renewing, when i started to work on 17-Dec-2016. I can see that there was no files in the hosting space and its a new hosting plan.
When i called the support team and explained about this they are saying that i have removed all the files, their executives will never do that. To get the backup of the files i have pay 4999 INR. They are not even interested in helping their customer, reply i got is "I will add the 4999 INR backup product in your cart and you can purchase. There is nothing they can do about it"

This is not the first time i facing this problem i am facing it every time i renew.
They simply that i have to purchase for everything.