This is to bring to your notice regarding the unsatisfactory service being offered by your india office.
I have subscribed to this connection on march 18th, 2018 for web hosting and email. For the first one month, i availed the services without any glitch. However, in the subsequent month i. E post-april 20th, i have started experiencing the problem. Most of the times i am unable to access my email. The message that i receive on the computer screen is either “your cookies are invalid” or ” your ip address is changed, please login again”. I conveyed the same to the customer service yesterday i. E may 19th, 2018 wherein i was told to change my service provider. I did so but the problem was not resolved, neither any sincere efforts were undertaken from your end to address the issue. Rather on sustained questioning, i was told that this problem will persist and that i have to subscribe to a different service and pay extra. When i enquired if that was the case how did the connection went without any glitch in the first month itself and if changing the network is a solution i did so but without any luck. Even my request to have a conversation with the team leader got unanswered. I was told the team leader would give me a call but alas the call never came, and upon dialing your no again i was told that the team leader is busy.
This is customer service at its lowest point. I strongly feel being cheated and the problem was created deliberately so that i can be brainwashed into switching over to the expensive option. Such deliberate act of misleading a customer from goddaddy defies common logic. I am incurring a business loss due to your inaction and shall hold godaddy for the same in the court of law if required.
Therefore you are hereby requested to address my grievance by undertaking suitable measures as godaddy carries a goodwill in the market and ensure uninterrupted mailing service.
Expecting an early response,
An aggrieved customer
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