Godaddy — Unethical behavior and wrongly billed

Address:	Kutch, Gujarat, 370001
Website:	www.powersoftsys.com

Hello,

I am reaching out to you to inform about my email accounts and other data being deleted from my account. I have been in touch with your team since yesterday when my account got hacked. This happened early morning, I restored the files at 10.00 am and when one of the Wordpress websites was not working I opened a ticket asking to look into it. After which I got an email that the PHP version was toggled and some files were deleted, after this all my email accounts were deleted. I spoke to your team and they mention that they dont have the authority to delete the files. No one from my side has deleted the accounts, I can assure you that since I have the access to my GoDaddy account.

I want to know why this has happened, so I would want you to provide me the logs of who account activity on my account. Please dont give a canned reply saying this is not possible. I run a business and this is affecting my credibility now, my clients had important emails in their accounts. Also I would like my account to be restored as it was with immediate effect. As I am in no ways at fault of the email accounts getting deleted. I am guessing when the PHP version was updated my account was reset from your side. Please treat this as very urgent as if my account is not restored or I am provided the logs which show that it was me who deleted the account, I would be posting this entire ordeal on the leading web hosting forums. I have also initiated talks with my lawyer to take this matter to the local consumer court.

Worst of all I have also paid Rs 5000 as charges for restoring my backup. Your customer executive had informed that my account will be restored as soon as I make the payment. And now he is informing that it will take 8-10 days for the data to be restored.

I trust you will not let this matter escalate any further and return the charges of 5000 and restore my account with immediate effect.