[Resolved]  Godrej Appliances — Complaint on Godrej Refrigerator Service Provider in Dombivli

I logged the complaint ( my complaint no - B[protected] ) mutiples times to Godrej customer care, right from 26th March 23, still I face the problem. But no one is bothered to cure this issue, 2 times the person came at my home for repair and changed some parts, and went. First time when he visited he said your fan has an issue so need to change and then he changed, at that moment my fridge worked properly for few days and again I faced some issue when 2nd time he was arrived he changed some timer or starter etc now after 2 or 3 days 3 time again I'm facing the issue of freezing. First and foremost why it's not getting clear in one time itself, secondly I called thrice or more than that to customer care service of godrej they are not even bothered to send some technique within 24 to 48 hours but they are visiting after the tat. I'm following up with them more than a week. What kind of an attitude is this from godrej service provider and customer care service. I didn't expected this kind of an attitude from such a pioneer company. This is not the way they need to treat their consumers.
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Jun 6, 2023
Complaint marked as Resolved 
Godrej Appliances customer support has been notified about the posted complaint.
Verified Support
Apr 26, 2023
Godrej Appliances Customer Care's response
Dear Customer,

I am extremely sorry to hear this and we’ll be escalating this to our team for a quick resolution. Request you to share your complaint number, email ID & your mobile number that you may have so that I can resolve your issue on priority.

Regards,
Lisa
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