Godrej Appliances Customer Care
Godrej & Boyce Manufacturing Company Limited.
Customer satisfaction rating: 52%
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723
COMPLAINTS

Godrej Appliances Customer Care

Godrej & Boyce Manufacturing Company Limited.

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Address
Pirojshanagar,
Vikhroli

Mumbai
Mumbai City District
Maharashtra
India - 400079

Customer Care Phone Numbers and Contacts


Customer satisfaction rating
52%
Complaints
723
Pending
192
Resolved
325
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Godrej Appliances Complaints & Reviews

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Godrej Appliances — refrigerator duplicate bill

 Mubin Syed on Mar 6, 2019
I bought godrej refrigerator 1 year before from bajaj electronics and it is not working now. This is not expected from godrej products. I lost my bill copy, can someone send me duplicate bill to claim warranty. It worked only 11 months.

Bought in january 2018
Name : aman khan
Bajaj electronics, attapur, hyderabad.
Mobile [protected]
[email protected]
Complaint comments  Read comments Complaint category Electronics & Appliances

Godrej Appliances — I am complaint about washing machine

 Ktmanil on Feb 27, 2019
I purchased a 6kg automatic machine in june 2016. During the warranty period their is some problem found. A few months ago the belt of the machine was changed because off improper working. At that time i saw that the rust has been caught. The bottom of the machine is completely rusty. Within a short time, the cost of the machine is corrupted so kindly replace this product or solve this problem immediately...
Complaint comments  Read comments Complaint category Washing Machines

Godrej Appliances — request for duplicate bill

 Vikram90 on Feb 24, 2019
Hi i had bought a 1 ton godrej ac in march 2017 from chandra traders in sembakkam chennai tamil nadu. I have misplaced the original bill during shifting. Also have been trying to get in touch with the customer care but have not received any reply yet. Kindly let me know if i could get a duplicate bill copy to avail the warranty in the future. Thanks...
Complaint comments  Read comments Complaint category Electronics & Appliances

Godrej Appliances — delay delivery-application no-923880

 kirati paikaray on Feb 13, 2019
Hi,

I kirati paikaray, i have been booking a washing machine-wta eon 650ci & also along with a microwave-gme 720gf1 p2, i have booked on[protected] by tritho roy - kolkata, but still not delivered my product,

Already has been gone near a month, still are pending.

Please look into the matter, otherwise cancel my order.

Regards,
Kirati paikaray,...
Complaint comments  Read comments [1]Complaint category Washing Machines

Godrej Appliances — deep freezer [Resolved]

 pradeep gosavi (pyadi) on Feb 11, 2019
Eleven days ago I purchased deep freezer,
But freezer not working properly
And the person who came for installation
He doesn't gave me information about the freezer
Like temperature settings,
Power,
Cooling backup and all things about using
Freezer is going to lickege from down side
I don't know how is it happen

Atlist the technician should give proper information...
Complaint comments  Read comments [1]Complaint category Refrigerators

Godrej Appliances — godrej air conditioner remote

 reni5 on Feb 6, 2019
My ac remote had gone during the flood in kerala on august 2018. I registered a complaint and one called me and told it would be delivered after one week. After that he did not even picked the call. Worst ever experience from godrej and the employee. Please don't cheat others with this kind of service and useless employees. 100% unsatisfied. Dont give jobs to this kind of employees. He did not even called me after that. It has been around 5 months above since i complained about the remote. I must get a new remote otherwise i will be forced to buy a new duplicate one. Im telling you again, that employee...
Complaint comments  Read comments [2]Complaint category Employees

Godrej Appliances — washing machine/ making extraordinary noise during washing [Resolved]

 Anil102 on Jan 27, 2019
Dear, i was purchased a washing machine on 25 dec 2018. Machine was making extraordinary noises during washing. I have been made 2-3 times call on your customer care number but nobody has came to rectify/attend my complain. Every time i got reply that my engineers will attend your request shortly. This is very pathetic or shameful. Please look into this matter urgently and resolve immediately....
Complaint comments  Read comments Complaint category Washing Machines

Godrej Appliances — cheating to customers

 Srinivasan Periakaruppan on Jan 18, 2019
We are cinthol customer more then 20 years

Yesterday i purchased cinthol original and cinthol lime but (Lime no problem)
Cinthol original buy4 and get 1 free in bold letter after we checked in house
One shop 75gm only we believe human nature same quaintly free
But this time you cheated me this is not correct way treat to your regular customer
And not business ethic...
Complaint comments  Read comments Complaint category Cosmetics

Godrej Appliances — amc service [Resolved]

 Dhruv Dar on Jan 10, 2019
I got amc done a month back for my godrej refrigerator. Soon after that a technician came for service. He just inquired if refrigerator was working okay, and when we said yes, he said service was done! When i asked why he was not doing any checks or cleaning, etc., he said nothing was to be done.
Does service for godrej mean just inquiring if product is working? If so, what is the need to visit? They can ask over phone and say service is done.

Further, i have been writing to [email protected] but the guys are not even acknowledging my mails. Why? Then why has godrej given...
Complaint comments  Read comments [1]Complaint category Refrigerators

Godrej Appliances — refrigerator-duplicate bill [Resolved]

 Nishesh Naman on Jan 2, 2019
I bought refrigerator on sep 2013. Now its not working. But i have loss my bill for warranty claim. Pls give me duplicate bill. I bought the item from shine electronics bhalubhasa, jamshedpur dist east singhbhum, jharkhand state through cash. Pls mail me the duplicate bill for continue warranty process.

Shashi bhushan verma
Email id - [email protected]
Q. No.-l4/12
Cross road no.-14
Agrico
Jamshedpur
Mob-[protected], [protected]...
Complaint comments  Read comments [2]Complaint category Refrigerators

Godrej Appliances — refrigerator not being repaired properly

 Capt Samrat Mehta on Dec 30, 2018
1. My godrej refrigerator went faulty on 27 dec 2018 and i lodged a complaint on godrej customer care no. [protected], the same day.
2. Mr. Vinod (Techn), from their service centre franchisee, nanak service centre, new delhi, came on 28 dec 2018 and repaired the refrigerator by replacing two parts and charged us rs. 975 (Including rs. 375 as visiting charges) and asked my mother to save his mobile no. And next time onwards, call him directly / privately, as he'd charge less and will only charge rs. 200 as visiting charges.
3. Our refrigerator went faulty again on 29 dec 2018, in less...
Complaint comments  Read comments [1]Complaint category Refrigerators

Godrej Appliances — godrej refrigerator door problem

 vsnarayanamallula on Dec 29, 2018
I have purchaged godrej refrigirator in2012. Door is damaged i complied many times. 350/- rupees charged your service center bhimavarm not rectify the problem.   replace all...
Complaint comments  Read comments [1]Complaint category Refrigerators

Godrej Appliances — refrigerator mode change problem [Resolved]

 10610 on Dec 24, 2018
Iam having godrej edge digi 212 ltrs refrigerator.. It is having mode problem means from "frost free mode" to "defrost control" and then "turbo chill mode". So please suggest the solvable solution to the problem. We are frequently facing this problem. We are try to reset the problem. But it takes some time to reset. So please suggest the best solution for this problem...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — I am completing about refrigerator [Resolved]

 Pravinkumar Lolage on Dec 23, 2018
I have purchased ur product on date 26/11/2018
Product details. Refrigerator
Model. Rt eon 231. C 2.4/2018
Double door

Ur product gonaa dead within 3 days after purchase i have called many times to ur customer care and technicians also but m not provided ur service properly till now todays date so i have registered complaint in consumer court against ur company

Court warn me call again u and give details if u still not cooperating us then court will be take action against you...
Complaint comments  Read comments Complaint category Appliances

Godrej Appliances — godrej edge refrigerator [Resolved]

 AnIrBaN 90 on Dec 20, 2018
Sir i have godrej refrigerator single door model no.- gde1954. I have a warrenty in door change. Today 20/12/2018 i call godrej coustomar care rise a complain for change door. Complain no.- [protected]. First service representative told me 375/- charge to pay for visting charge. Than technician call me and told me 375/- + 150/- =525 rupees pay. 150 /- pay for door send to other service center for paint and this rupees burden by me. And the maximum time to paint is 30 days. But if you see the warranty card there is maintion that there is no charge to pay in warranty. Please solve the issue immidiately....
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — refrigerator service [Resolved]

 Maria Monica on Dec 17, 2018
Godrej Refrigirator Service Customer Care number [protected] seems to fake .
Firstly, I did not get a ticket number when I booked a complaint .
But a technician had arrived the same day I booked to investigate the problem as he claimed and did nothing to fix the issue.
The technician claimed that the freezer timer needs to be replaced and quoted the price 1800 RS for the repair the part costed 160 RS in the local market .
The technician ph # [protected] promised to provide his services if I procure the part myself too if I pay him Rs 350 /- service charges and that...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — refrigerator complaint not fixed [Resolved]

 Labeeb Mohammed on Nov 30, 2018
I have purchased a godrej refrigerator around 2 years before, and it got damaged on nov 2nd 2018. I registered the complaint on 3rd and an executive came with in 2 days. After all inspection he told that an internal part need to replace to fix the problem and he told it might take a week to receive the part on their service center. It’s been almost a month the issue is not fixed, and they are saying like the part is not yet reached.

I don’t know why godrej not taking a customer complaint seriously, they could have been arrange a alternative if it taking too much delay. Very pathetic...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Godrej Appliances — harassment by godrej company

 scad on Nov 29, 2018
We booked the godrej refrigerator edge pro in august. The representative didn't say that we have to pay cash during and requests finally when it the delivery men reached during that period all atms were closed for 3-4 days, hence it was not possible to complete the deal and we had to rearrange the old refrigerator, which was to be exchanged and based on the delivery man's telephonic instructions we simply removed everything stored.

Further against a call from the marketing / service section we requested the representative to come on 2nd nov 2018 to come and collect the cheque, with...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — godrej eon double-door refrigerator

 Barbara Alphonso on Nov 28, 2018
I had booked godrej eon – double door fridge on 23rd november, 2017. The fridge was delivered to me on 25th november, 2017 and commissioned on 26th november, 2017.

There was a power failure in my building on 24th november, 2018 evening. I switched off the main power supply of my room. After the power was restored, when i switched on the fridge, it was not starting. Immediately the same day i contacted godrej customer care and complained about my fridge not working. The person who answered the call assured me that if the service centre is working on sunday then they will put my request...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — cooling in refrigerator [Resolved]

 Rohan Aeri on Nov 25, 2018
There is no cooling in lower part of the refrigerator as the freezer is very cold the cool air does not passed from freezer to lower part and also there is so much frost freezes in the freezer. We have complaint so many times mechanic came and then it works for few days, but, again it started creating problems. After few months of buying, we complained and company's mechanic changed some parts of the refrigerator. Please provide us the solutions asap....
Complaint comments  Read comments Complaint category Refrigerators

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