Godrej Appliances Customer Care
Godrej & Boyce Manufacturing Company Limited.
Customer satisfaction rating: 51%
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682
COMPLAINTS

Godrej Appliances Customer Care

Godrej & Boyce Manufacturing Company Limited.

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Address
Pirojshanagar,
Vikhroli

Mumbai
Mumbai City District
Maharashtra
India - 400079

Customer Care Phone Numbers and Contacts


Customer satisfaction rating
51%
Complaints
682
Pending
194
Resolved
299
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Godrej Appliances Complaints & Reviews

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Godrej Appliances — poorest quality ac's and pathetic customer care.

 Mohit2704 on Oct 15, 2018
Fed-up of my Ac's not working upto the mark and fed up of the pathetic customer customer service provided by the Godrej team.

This is the second time I am lodging a complaint for my Ac's not working upto the mark.

I have recently bought a flat with NL Aryavarta in Dahisar East..and have received 2 Ac's as a complimentary thing/offer fitted in my bedrooms.

Now both the Ac in the bedroom are not working upto the mark. One in the master bedroom is not cooling at all.

The problem is I don't have a registered number or a registered email id...
Complaint comments  Read comments Complaint category Electronics & Appliances

Godrej Appliances — about faulty washing machine

 Abhishekgkolhe on Oct 11, 2018
I am godrej's consumer since last 15years & i was satisfied with working of washing machine, refrigerator & many other appliances. But this year i have bought new fully automatic godrej washing machine & it is continuously showing various faults in working such as faulty control panel, continous noise, cracks in switches one by one along with time. I have complained thrice to the local service provider but didn't get satisfied response now it's about to complete my warranty period.
I request you to kindly consider my complaint & provide the solution....
Complaint comments  Read comments Complaint category Washing Machines

Godrej Appliances — ac installation

 samy1965 on Oct 6, 2018
Dear customer care officer,
I bought an aircon godrej 1 ton 5 star (2017) split ac (Copper, gsc 12 sfzh 5 rwph, white) from amaon. Order #[protected].

The installation tech saying the indoor unit is eligible for free installation because it is 5 star. But the out door is not because it is 410 gas instead of 290 gas. So, pay installation charges r.1800.

Please tell me what should i do now?

Awaiting...

Thanks & best regards
Abinaya...
Complaint comments  Read comments Complaint category Appliances

Godrej Appliances — almira not delivered after 2 months of purchase

 Swapan345902 on Oct 3, 2018
I have purchased an almira (Steel) from your dakshinapan showroom, 2 no gariahat road kolkata sales man_ riddhiman banerjee 901044. On 12.08.2018rec no-137623. Till date the almira has not been installed. Materials have been delivered in four (4) phases. Technicians came for four times but installation not being possible as materials supplied are not sufficient for the same. Your sales man know nothing about delivery and installation. Rather he list bother regarding this matter. Whenever i contact him he replied that materials are in transit he has nothing to do. His behaviour is not satisfactory...
Complaint comments  Read comments Complaint category Furniture

Godrej Appliances — fully automatic washing machine - regarding poor service and response by regional person

 Manoj Agarwal on Oct 3, 2018
This is regarding the very poor and non-reliable services being provided by service engineer rajsamand, udaipur (Rajasthan).
I have purchased model wt eon 650 phu fully automatic washing machine around 4 yrs back during the sell excebition held in hindustan zinc ltd, dariba township, rajsamand, rajasthan.
Since last around 4 months i have started facing problem in the machine with some error e -04 and machine was not taking water. I immediately contacted kankroli (Rajsamand) representative, and provided all the details related to problem. After many follow up he visited and confirmed...
Complaint comments  Read comments Complaint category Washing Machines

Godrej Appliances — repeated defective motor of washing machine

 Vijeta Roda on Sep 30, 2018
Hello sir/madam,
Its been a high time that i had to lastly write to u to solve our problem.. We had purchased godrej edge machine in march 2018 from rahul electronics in borivali east. Within one month only we had an issue with the motor, which was not expected but we thought that may be one in hundred, there can be a defected piece.. But within 6 months we again faced the motor problem..
I want you to let know that we are a joint family of 10 members and you can understand how much badly we need a washing machine.. Here we lodged the complaint with the service center hoping to...
Complaint comments  Read comments Complaint category Washing Machines

Godrej Appliances — reoccurring the cooling problem 5 times but not resolved

 jaimine on Sep 25, 2018
We had purchase this refrigerator on 12/5/2016 from kohinoor since 2017 we are facing the issue with refrigerator
In december 2017 we had issue with the door noise
Then within few day we had issue with door cascade
Then we had issue of sensor which we got it replaced
Then we had motor issue which was resolved and again we had cooling issue so we were told to change motor
So we got it changed, now again we are facing the motor issue so one of the technician told us to change pcb board and the motor both
I want to clarify that we have already spent more...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — problem not solved repeatedly complaint for the same issue

 Rajivjee on Sep 22, 2018
Rajiv kumar palai a consumer of your products and it's very disgusting to say that my family has feded with the service given by the godrej service centre given us. I purchased a refrigerator of godrej eon double door from your authorised dealer m/s sai baba balugaon branch khurda odisha pin 752030 on the month of april 2017. From the very first month it's start continuous peep sound of air leakage when we switch on the system. Four times we complaint to the dealer and through them your service provider of khurda branch mechanic sri balaji maharana came and went by saying i can't find any problems....
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — air condition problem

 Pradeep Gv on Sep 22, 2018
I have taken an service contract from godrej appliances for my split ac. The contract no. Is [protected] valid till 26/05/2020.

Recently two days back there was a leaking problem in the ac. Water was dripping inside the room. I placed a complaint (Complaint no. B[protected]) on 21st sep. An technician ramesh attended on the same day and said it is a problem of gas. As he was without the equipment so he said he will come tomorrow.

Today a new technician fayeez attended and said the problem is due to choke up in the equipment due to which water is dripping. We will need...
Complaint comments  Read comments Complaint category Appliances

Godrej Appliances — fake and irrelevant service

 Rohitchawla90 on Sep 22, 2018
I had problem with my refrigerator. I called customer care number from google[protected]. Which claimed to be authorised service centre. When the technician arrived he said he needs to change a part which will cost rs 2850 and installation charge of 300. I agreed to pay and they gave me receipt of the same. After sometime i went to the local market and found that cost of product was 550. I called them up and asked for explanation they said it was cost of service centre. I agreed. Later that day the refrigerator stopped working again and when i called they were very rude and said technician will...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — repair of the refrigerator

 nehasuuuuu on Sep 15, 2018
Date of incident: 14.09.2018
Client number: [protected]
Description:the refrigerator has stopped to cool inside.
It is not working and the items inside the refrigerator is getting warm.
The doors of the freezer is not closing properly and also there is warm or hot air coming out of the refrigerator.
Resolution: i would like to file a complaint or request for thr repair of the refrigerator....
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — complaint letter - in appropriate service

 Antara Chanda on Sep 10, 2018
Hi,

I purchased two split AC (1.5 tn & 2 tn) near about April 2016. Now we want to AMC for those AC. That is why I tried to contact[protected] from last Tuesday. But still, now I don't get any perfect solution for that. Some caller is told me for download *djnni* app from play store. I did it. But, this app is too difficult to use. That is why I again try on that number for help. but your executive Priti Pal ask me for the call to another number & after that hold the line. I also held the phone line but, after a few moments when I say "hello" then there was nobody.
I want...
Complaint comments  Read comments [1]Complaint category Appliances

Godrej Appliances — service of refrigerator under amc and fake visits by your field workers [Resolved]

 yogesh senior on Sep 9, 2018
Dated: 09/09/2018
Respected sir,
I had taken amc of my godrej refrigerator. As per provisions, service of the refrigerator is to be done once in a year but it has never been done since amc.
During last one year, i got at least 04 sms in my phone no [protected], motioning that the person will attend the refrigerator for service and every time after 2-3 days of sms, other sms were received that the appliance have been attended but in fact it is regret to submit that, no one came to my home. It seems that the person appointed for this job are showing their fake visits and submitting...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — modular kitchen not yet installed

 Vivek Rudragan on Sep 6, 2018
Whom it may concern

Project no - god-0203 / lyt 005
Order no - b/r 1870

This is highly disappointing and miserable to experience such a worst service from godrej.

I have booked and paid for my modular kitchen @ east boring canal road branch, patna (Pic-mr. Ashok kumar / [protected] /[protected] on 15th december 2017.
In spite of numerous phone calls and verbal commitment from godrej, till my modular kitchen not been installed fully and the people associated with the job had fooled us and taken signature onto feedback card wrongly.
Complaint comments  Read comments Complaint category Appliances

Godrej Appliances — ac not working & service not being provided

 IMRohit on Sep 6, 2018
My name is Rohit. I have taken AMC (Application # 9/6267) from Godrej Services for my Godrej Spilt AC. Recently AC stopped working so I called up at customer care on 26/08/18. A technician came after 2 days who told that there is Gas leakage and went off stating that this issue does not come under him. I called up customer care center again and another technician came after 2 days who told that there is problem in the pipe which has to be replaced but that is not available in store. It will take 2 more days to get the pipe delivered and then my problem can be sorted out. After 3 days when no one...
Complaint comments  Read comments Complaint category Electronics & Appliances

Godrej Appliances — semi washing machine washing machine [Resolved]

 Srinivas Yetchina on Aug 30, 2018
Dear sir / ma'am,

This is a mail being written with great respect for godrej product but with a pathetic, painful and highly unprofessional and irresponsible service staff at your bilaspur and raipur office.

I am in pune and my old aged parents (Father 82 yrs and mother 76 yrs) are staying alone at bilaspur.

Our washing machine went un-serviceable two days back and so sitting at pune a lodged a complaint at bilapsur[protected] and requested them to send a representative on priority.

This was 28 aug 18 at 1100 hrs. They promised...
Complaint comments  Read comments Complaint category Washing Machines

Godrej Appliances — slumber sofa cum bed

 Gautam Ganguly on Aug 28, 2018
I had purchased godrej slumber sofa cum bed in the month of september, 2017 with a cost of rs. 55000/-+ from their branch at behala chowrastha, kolkata. West bengal. It was stated by the branch that the slumber sofa cum bed is the best quality sofa cum bed prepared by godrej. But within less than a year of purchase, the foam of the sofa gets pressed and the skeliton under the foam is providing discomfort. It is surprising that how a renowned company like godrej is selling such a bad sofa cum bed costing more than rs. 55000...
Complaint comments  Read comments [1]Complaint category Furniture

Godrej Appliances — double door refrigerator [Resolved]

 mobilr on Aug 27, 2018
Sir,
Sub:contract no.[protected]/07/09/2017
I have renewed my contract for 3 years starting from 07/09/2017 to 06/09/2020. My complaint for fault is also registered (B[protected] dt.26/08/2018). I am told to pay visit charges. But in contract, it say' 50% will be charged for any complaint not covered under the plan.
But my complaint is covered under the plan.
How fair is it?

Chhaya p rao
[protected]...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — refrigerator drawer toughened glass broken [Resolved]

 rabindra.ghosh6394@gmail.com on Aug 25, 2018
Sir,

In this regard, i rabindra nath ghosh complained and booked service help through godrej as regarding above mentioned subject where i got a service no. K[protected] on 17/07/18 but no action taken on. The person name ms. Sujata mobile no. ([protected]) who replied me many times that the product is on the way, but till today i did not receive. I need a strong action in this matter and want to get the mentioned product.

Thanks
Rabindra...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — poor support and resolution.

 rams_sath@yahoo.co.in on Aug 21, 2018
I purchased a godrej fridge from vasanth and co pattukkottai branch with one year warranty. After around 8 months fridge didn't work & it failed before the expiry of warranty period.
Even after continuous & rigorous follow ups with vasanth & co and godrej branch manager for about 2 months, the fridge is not replaced. I am suffering by there poor service. The managers are giving one or the other false promises daily when i call them daily. Need immediate resolution from their superiors & godrej company....
Complaint comments  Read comments Complaint category Refrigerators

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