Godrej Appliances Customer Care
Godrej & Boyce Manufacturing Company Limited.
Customer satisfaction rating: 48%
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704
COMPLAINTS

Godrej Appliances Customer Care

Godrej & Boyce Manufacturing Company Limited.

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Address
Pirojshanagar,
Vikhroli

Mumbai
Mumbai City District
Maharashtra
India - 400079

Customer Care Phone Numbers and Contacts


Customer satisfaction rating
48%
Complaints
704
Pending
226
Resolved
282
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Godrej Appliances Complaints & Reviews

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Godrej Appliances — worst service of godrej

 Alvin Varghese on Aug 17, 2018
Dear Sir,

With reference to the above subject i would like to bring to your notice about the worst service of the technician.
Complaint number (N[protected])
I have purchased a single doar fridge 3 months ago.. Now now the doar is closing properly. so i have complained and
On 17/08/2018 the technician arrived and suddenly removed the gas cut washer and applies fast gum to that fixed it. and the complaint was also not cleared.
When i asked with technician about why he was applying gum. He replied that was informed by the godrej company itself to apply gum...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — refrigerator stand is still not delivered

 Deepak Choudhury on Aug 17, 2018
Hi,

As your marketing executive Mr.Satish come to my home and offered an new refrigerator with exchange.So i paid the amount and he promised me to hand over the stand to me to the next day.But Still he is not delivered.He is not responding my call.Is this type of service your people are providing.

His contact number is [protected].

Thanks,
Deepak
[protected]...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — non delivery of washing machine

 Jolli on Aug 14, 2018
Your executive mr. Narayan khuntia #.[protected] visited me and taken order for 2 nos of 6.2 kg godrej washing machine model no. Wt620cds.. Under exchange of old washing machine. I was committed for delivery on 4th august. I had also paid them advance in cash as requested to process order. Since 4th august i am not getting proper response from them. Couple of times they have extended the delivery dates citing some vague reasons even till date i am yet to get delivery. Even mr. Satyatamjan das # [protected], manager of your local unit hidden & boyce mfg.co. Ltd is not responding and refused to return...
Complaint comments  Read comments Complaint category Electronics & Appliances

Godrej Appliances — appliance not working, complaint has been made but delay in action

 Richasingh21 on Aug 13, 2018
I bought a godrej refrigerator in december 2016.in may 2018, it's compressor stopped working. I complained and got it replaced. Since it was under warranty period, i only had to pay for the gas and the service. But two months later, again compressor stopped working. Again i registered a complaint but it has been like 10 days since then, no proper action has been taken on your part. I registered complaint again, the call number this time being l[protected]. Nobody has contacted me yet. I only keep getting messages that the call will be attended on 12, 13 and 18 august. I got three msgs in two days...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — pathetic service by godrej

 irahul1787 on Aug 12, 2018
My refrigerator stopped cooling due to gas leakage technician mr shiv kr gupta mobile no. [protected] from godrej care visited and checked. He told to replace freezer and gas refilling on next day on dated[protected]... And also took rs 500 with the commitment to repair the fridge.. But next day service centre called us talked rudely with my old parents and refused to come to repair the fridge due to some nonsense issue of moisture in air... And also talked in abusive language to us like 'behes mat karo aaj nahi ho payega bas'... This sort of pathetic service was not expected at all from godrej care......
Complaint comments  Read comments [1]Complaint category Refrigerators

Godrej Appliances — godrej washing machine eon 650

 Master Santhosh on Aug 9, 2018
I have purchased the godrej eon 650 model before 2 years. From the date of purchase i am facing hell of problems by this machine. Often getting repaired due to some reasons. The reason for purchasing this machine by investing a huge amount of money is that godrej is an indian company. But it is not fair that the performance level is not at all to the extent. I purchased it for 24000 inspite of getting better machines from other manufacturers in the cost of 15000 to 17000. Kindly resolve with me in this case and give me a proper remedy....
Complaint comments  Read comments Complaint category Electronics & Appliances

Godrej Appliances — amc follow up

 Venki_lakh on Aug 7, 2018
Sir, we have put an amc for our godrej refrigerator. Now we need to avail the amc service. Please try to send the contact details at the earliest. Model is : c x 500 x 9. Seller's name [protected]. Consumer name is balaji, mylapore, chennai 600 004. We would be much obliged if you send the contact persons details at the earliest. I don't know what to add further to complete the 350 words limits for a post. Time is very precious and an esteemed organisation such as godrej & boyce wont look into a complaint that is less than 350 words is a mockery on the golden time. Please do not expect every consumer...
Complaint comments  Read comments [1]Complaint category Appliances

Godrej Appliances — godrej refrigerator rt eon 241 p 3.4

 Satheeshan T P on Aug 4, 2018
Dear sir,

I have purchased the above refrigerator from national radio electronics kannur under the invoioce number knr/g13212 dated 8 july 2018.
We started the refrigerator after one week of delivery. We found that the refrigerator was getting heated from outside and the cooling was low. Eventually it stopped working. We called your technical people and they came and confirmed that the compressor is damaged and they agreed to replace it.
After continuous and tedious follow up with supplier and godrej they gave us another refrigerator of the same model on 2 august 2018...
Complaint comments  Read comments [2]Complaint category Refrigerators

Godrej Appliances — refrigerator model no. rs eon 603 sg

 MiltonFerrao on Aug 4, 2018
Dear customer service manager,
I am writing this letter of complaint after numerous unsuccessful attempts to resolve a problem with my godrej refrigerator. I bought a godrej manufactured refrigerator model no. Rs eon 603 sg on 23-dec-2015 from m/s. Girias, mangalore branch. Since april 2018 the refrigerator is having problem with the cooling system.
I have raised a complaint with the m/s. Girias and godrej service centre, mangalore (Complain no. N[protected]) on 21-apr-2018. A technician was sent to solve the problem, unfortunately they were not able to rectify anything but they defrost...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — about washing machine

 Riya Kukreja on Jul 31, 2018
Godrej Sevice centre No. 1chater ghar aayege paise liye ki kuch Kaam nhi Kiya even machine ko touch b nhi kiya even Aapse Rs. 350 liye ki gaye than customer care pe call kiya Woh alag Pagal banaki
Chor h service centre wali
Senior siddhrat jo they also talk he is also big CHETER
PLZZZ PLZZZZZZZ PLZZZZZZπŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™ request all people Dnt take any service from this centre
They fool u for some money very cheap bikari company 3rd class company😑😑😁😑😑😑😑...
Complaint comments  Read comments [1]Complaint category Washing Machines

Godrej Appliances — complaint against godrej appliances

 Niloy Das on Jul 28, 2018
My father in law has purchased a godrej refrigerator model rd edge pro 205 tai 5.2 brz win dated 06th june 2018. From the date of installation till date the machine is giving trouble. Initially we thought that there might be some setting issues and observed the occurrences but as the problem continued, we were forced to complaint to customer care and service person visited and told there is issues with some parts and needs to be changed. Accordingly he changed something called thermostat. He also informed us that same kind of issues are being faced by other consumers who has purchased the model...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — godrej eon refrigerator

 Pushpkumar Chaudhary on Jul 28, 2018
Godrej eon refrigerator complaint.. Q[protected]... Had complained three weeks ago for repair of refrigerator... Told one week for spare... Pcb... Now despite over three week delay no action taken and local customer care rep not responding to calls... Leaves a bitter taste and is likely to make me review my decision to purchase any godrej product... Request urgent action and confirmation of same... Thanx...
Complaint comments  Read comments Complaint category Electronics & Appliances

Godrej Appliances — no technician sent for service [Resolved]

 Zenal Gomes on Jul 19, 2018
I have a service contract no.[protected] expiring on 05/04/19, on 17/07/18 i had raised a complaint (B[protected]) that my refrigerator is not cooling. This call was attended on 18/07/18 at 4.15 pm by Mr. Umesh Nair. Mr. Umesh changed the relay and assured me that the fridge will be working Ok and cooling will take place within a few hours. But since the cooling did not happen till late evening I called Mr Umesh back and i was told by him that the compressor mus have gone.
Today I raised another complaint (B[protected]) and clearly stated that I require the technician between 4.30 and 5.30 pm....
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — ac not work... so many times problem.. but still not solved

 ram.qedtvs on Jul 18, 2018
[protected] Forwarded message[protected]
From: "Pga Saravanan"
Date: 18 Jul 2018 10:40
Subject: Fwd: Very poor customer care service- GODREJ & Failure product
To:
Cc:

Dear Customer care,

Last year 23/05/2017 I bought Godrej Dining table, Godrej Cot and bed at a total cost of Rs.2, 10, 000 ( I hereby attach the invoice copy for your reference)

At that time the sales man offered me two options

Either 32, 000 discount from total bill amount or
Free Godrej A/C worth Rs.45, 000
I agreed and...
Complaint comments  Read comments Complaint category Appliances

Godrej Appliances — complaint regarding sensor of refrigerator

 Amit Shivam Bhalla on Jul 17, 2018
Sir... In this regard it is intimated that i was purchased double door refrigerator about a month ago and from the very first day...it has a problem regarding its sensor...its sensor beeps continuously even when doors were closed...its very irritated and we have to open the doors and close it again nd again to stop this sensor...it persists the same problem and beeps a lot about 15 to 20 times in a day...your technicians visited my home about 3 to 4 times and they changed one of its part so called p.c...but the problem has not solved...kindly replace my refrigirator as early as possible...i am the...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — manufacturing defect in refrigerator

 princebansal2908 on Jul 16, 2018
I have purchased a godrej refrigerator (sx-221) on 23-feb-2018 and on 5 feb 2018, i lodged a complaint for issue in:-
1. Freezer part of the refrigerator
2. Water logging at the back side of refrigerator and leaking on the ground.
3. Evaporation inside the refrigerator.

An unskilled technician from godrej visited and he adjusted some wire below the freezer and guided us for some things which were out of the box like when ever u open the freezer door, first defrost it and wait for 15-20 min and then open the freezer door bcz otherwise it will get damaged so whenever...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — replacement request not accepting

 Rishov on Jul 14, 2018
Dear sir/madam
My complain no is G[protected]

I booked and paid in full for a godrej double door refrigerator in reliance digital jorhat showroom almost one months ago.
Irony is that it took two week time to get the refrigerator delivered to my home address.
But it was not the end of the painful story.
After almost three weeks of the delivery, this world famous Brand's refrigerator suddenly stopped working.the reason:gas inside the fridge got over.
Dear sir/madam
We have never heard or seen in our lifetime of a brand new refrigerator running...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — visit charges for under warranty product

 Prashant_1985 on Jul 14, 2018
Hi,
I'm holding a double door refrigerator.

My complaint is regarding Godrej's policy of levying 'visit charges' for under warranty products.

Today I called up Godrej's customer care number[protected] to complain about my refrigerator not cooling. About a month back, I had registered a similar complaint to godrej and that time compressor of my refrigerator was replaced and I was told it has 3 months warranty.

It is well under 3 months since that day, and suspecting that compressor might be at fault again due to similar problem symptoms I...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — ac remote creating problem

 Sukhdeep Kathuria on Jul 13, 2018
Hello,
I have brought 2 AC's of Godrej Brand 1.5 ton split each April 2018.
One remote of AC is not working. I logged complaint with company. Somebody fr company visit n moved away by saying will update you soon.
But after follow up with them n calling from my end continue now they are saying Rs 1200/- will be charged as remote is not part of Gaurantee or Warranty.
AC worth Rs 80k has warranty but additional parts r not covered. How smartly they apply term & Conditions.
Shame on such a Big Brand.
I remembered one salogan after their remarks " Uchi Dukan,...
Complaint comments  Read comments Complaint category Electronics & Appliances

Godrej Appliances — totally unsatisfied with customer care service

 aloksng24 on Jul 11, 2018
Hello Team..

I purchased a godreg automatic machine on dated 2/4/2017 via flipkart. There are 2 year warranty on this product.
There was some problem on machine, I call your customer care executive, than a person came on 1 June and after checking the product he told me that PVC problem in machine. He came after 2 days but problem still not shortout.
After that day they deny to visit home and message came from gojrej
* Godrej SMS * For your Godrej appliance complaint no.L[protected], we could not locate your address. Pls call our call center at [protected]
Complaint comments  Read comments Complaint category Electronics & Appliances

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