Godrej Appliances Customer Care
Godrej & Boyce Manufacturing Company Limited.
Customer satisfaction rating: 50%
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COMPLAINTS

Godrej Appliances Customer Care

Godrej & Boyce Manufacturing Company Limited.

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Address
Pirojshanagar,
Vikhroli

Mumbai
Mumbai City District
Maharashtra
India - 400079

Customer Care Phone Numbers and Contacts


Customer satisfaction rating
50%
Complaints
776
Pending
197
Resolved
338
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Godrej Appliances Complaints & Reviews

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Godrej Appliances — replace the broken vegetable box

 Debsankar RoyChowdhury on Jun 13, 2019
I purchased a Godrej Refrigerator model Godrej RT EON 350P 3.4 SILVER MEADOW REF GT[protected][protected]fr00060 on 14/5/2019 from Great Eastern Trading Co., sinthi more.after delivery your representative came to demo and found the vegetable box inside the fridge was broken and said intimate this to office for replace the item.but till date you do not replace this itam.Repeatedly told your customer care representatives but no result. Pl do needfull....
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — technician not visited

 nikhil bharti (mickky) on Jun 13, 2019
On 7 June 2019 I complaint my air conditioner swing fan which is not work properly. I complaint it many times but still is unsolved. Customer care excutive said that technician had visited but it's wrong. I called many times in godrej customer care but it's useless.please solve my complaint. It's about 7 days allmost. My complaint number register which is said godrej customer care excutive is 292824.and I send a mail on [email protected] but it's also not working.here I telling that my air conditionr is new and I purchased on 7 June 2019....
Complaint comments  Read comments Complaint category Electronics & Appliances

Godrej Appliances — defective product

 chandnisagir on Jun 12, 2019
I had purchased the RD EPRO 225 TDI 5.2 PRL WIN on[protected] but that is not working properly food items which we keep inside the fridge that gets spoiled because of cooling issue the same thing. I told to technicians but they did not give me the proper resolution I also called to supervisor for that but she was very rude and she dint reply properly her name is Pooja contact ( [protected]) she told me that i have to wait they will check in 2-4 days after that they will decide. So please look into this matter and do the needful to me as soon as possible. I want replacement of that product because...
Complaint comments  Read comments Complaint category Appliances

Godrej Appliances — worst response from customer care as well from service center

 ashubeast on Jun 12, 2019
Refer my repeated phone calls regarding my complaints about brand new air conditioner. nobody repeat nobody bothered about esteemed customer specially agra service center. now im calling personal technician n bill will be sent to godrej legally and i would like to emphasis that warranty to be retained as it is. as it is a pure negligence of godrej towards their customers I'll strongly raise voice to boycott godrej products.
i am being compelled to quote the name i.e. Salim [protected] who is bluffing me....
Complaint comments  Read comments Complaint category Electronics & Appliances

Godrej Appliances — godrej air conditioner

 Abhinav1981 on Jun 10, 2019
On 8 June 2019, I registered an online service request (Call No. L[protected]) on Godrej Smart Care regarding repair of my godrej air conditioner. While registering the request, I gave preferred appointment date as 9 June 2019. On submitting my request, I got SMS that my request would be attended on 11 June 2019. As it is very hot these days and living without air conditioner in Lucknow is utmost difficult, therefore I request the company at [email protected] on 9 June 2019 to attend my service request urgently. However, I did not get the requisite response. Now, on 10 June 2019 I made the same...
Complaint comments  Read comments Complaint category Electronics & Appliances

Godrej Appliances — 1.50 ton godrej ac

 sataynder kumar on Jun 9, 2019
I had booked complaint on 31/5/19 but till date no solution inspite of giving 10 reminders a day and escalation the same to mgt.
The service team on daily basis showing visit and cancelling the same in their system at their own without visiting.
my complaints no. are D[protected] & D[protected]
Thanks & Regards
Sataynder Kumar
cell no. [protected]...
Complaint comments  Read comments Complaint category Appliances

Godrej Appliances — refrigerator godrej eon

 Ruchika Rai on Jun 9, 2019
I bought godrej refrigerator just day before yesterday.Its cooling is that short that when I open my fridge it feels I have opened an almira.My fresh vegetables have rotten in that.I am trying to contact godrej customer care but they are that much busy not to attend the calls.Feels myself guilty to trust this company for the first time in my life.Bought LG always.First time and last time bought this and now regretting my decision....
Complaint comments  Read comments Complaint category Electronics & Appliances

Godrej Appliances — godrej refrigerator/every time the problem occurs if short circuit.

 Shivam Singh Rajput0812 on Jun 8, 2019
I have purchased this Godrej refrigerator less than a year ago. From then it has been replaced once due to many problems. But as the summer has arrived again the problem has started and since it is in warranty the executive has to visit in nearly every 2 weeks. Although the refrigerator states it has inbuilt stabilizer but then also the executive use to add a stabilizer to it. Additionally I have a common stabilizer for whole appliances of my house, then also the problem is persisting there....
Complaint comments  Read comments Complaint category Refrigerators

Godrej Refrigerator — 10 years compressor warranty not covered

 Imran Rupani on Jun 7, 2019
This is imran Rupani I got Godrej Refrigerator on 21/09/2017.It's still covered under warranty but you guys are looting me by charging me 6, 500 I want my compressor replaced when it is covered free of cost for 10 years warranty.
Godrej is completely responsible for pathetic service. my compressor must be replaced by Godrej free.Godrej made me angry...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Godrej Appliances — freezer is not working as it should be

 midhun kv on Jun 7, 2019
Hi team,
I need your urgent attention on this issue, because I don't know what to do further..
I bought Godrej RT eon 231ps refrigerator on 27th August 2015 from National radio electronics company payyanur, with huge expectations.
As this is a double door refrigerator we had enough expectations. Because one cabin seperately we can use for making ice in summer.. we haven't noticed any problems till second last year.
2years back on one hot sunny day we bought some ice creams from local shops after having some scopes I kept it inside my fridge and very next day I opened...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — air conditioner 1.5 ton

 razia fathema on Jun 4, 2019
I used to recommend godrej products to many of my relatives and friends. I thought godrej was a trustworthy company. But thanks to your customer care and service center guys. They made me realize I was wrong in thinking godrej was a good brand. We had purchased godrej Air conditioner last month. I have never seen this terrific AC in my life time. Since installation we are facing lots of problems with the AC. When we complaint to the coustmor care they are sending the worst technicians. With minimum or no knowledge about the fuctioning of AC. This is the 4th time we are facing the issue and this...
Complaint comments  Read comments Complaint category Other

Godrej Appliances — new a.c fitting not done properly.

 Aman Chadha 79 on Jun 4, 2019
I had bought new split a. C. On 21st may fitting was not proper as water is not going through pipe it's coming out from back and front grill or vent. Just after purchasing a new split a. C. And water is dropping inside the room along the wall and damaging the room wall as well. On the same day problem started after half hour this is totally pathetic service. Will you call back on mobile no. [protected] as your customer care number is very busy or maybe they r not picking or taking calls.
Regards
Jatinder kaur...
Complaint comments  Read comments Complaint category Electronics & Appliances

Godrej Appliances — godrej edge - dealer denying to provide duplicate bill

 Ashutosh Pandey on Jun 1, 2019
I purchased a godrej single door refrigerator. The fridge model is of 2015 (Single door godrej edge). It was purchased from gwalior dd nagar dealer during october 2015. I'm facing a problem with compressor cooling. Due to the loss of my original bill, i requested the dealer to provide me with the duplicate bill, first, he agreed and later said that he doesn't keep the old bills.

Kindly help me to avail the warranty....
Complaint comments  Read comments [1]Complaint category Refrigerators

Godrej Appliances — godrej double door refrigerator [Resolved]

 BhaveshR1979 on May 31, 2019
I bought godrej double door refrigerator and since feb19 i am facing same problem i. E. Ice formation not happening. Since then this is the fourth time i am complaining for same issue i. E. Ice formation not happening. Every time i have to pay rs.750 as visiting charges.
Please help with ice formation issue.
Regards,
Bhavesh rathod
Mobile : [protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Godrej Appliances — ac pipe line caught on fire

 Reshab Bhowmik on May 31, 2019
Yesterday at around 8 pm a fire broke out of my newly bought ac pipeline which was installed 6 months back. The fire erupted because of faulty ac line installed or the technicians installed it improperly as it erupted from the pipe while the ac was not in use. I want the godrej technicians to take the matter seriously. A small portion of the building was burnt because of the fire caused by it and the acp sheet of that portion got burnt. Thanks to the fire service which reached on time and save us and the building from any major damage. It's not a joke to play with other people's life, if not noticed...
Complaint comments  Read comments Complaint category Electronics & Appliances

Godrej Appliances — installation gone wrong

 StunningSmilesClinic on May 29, 2019
I have purchased Godrej A/c model : GSC 12 ATC 3 WSA on 22/05/19. The installation has not been completed so far and I'm unable to run the clinic. The installation person came and created a mess and left it incomplete. It's a closed sound Proof room and we cannot sit inside without the a/c. I have rescheduled my patients for the past two days. It's now the third day and so far it has not been sorted out. They have removed the tube light and not fitted them back and left the place uncovered after making a hole for the vent. I want my room restored with the new A/c and lights fitted....
Complaint comments  Read comments Complaint category Appliances

Godrej Appliances — misguide from customer care and also service center person and they charge me a lump sum amount without intimate me

 gdashis on May 29, 2019
I am a senior citizen (80 yrs.) retired govt. Employee. Two years before my son bought me an ac of 'godrej co'. It is truly very fine machine since bought. Recently due to the extension of my house my son contracted with the customer care for shifting the ac from one outside wall to other side of the same room. Customer care told my son that the shifting charge is around rs. 1900/- and also booked our request. The next day local service center office telephone me for this purpose. I agreed, they came and done their job. After finishing the shifting process they handover me a kacha bill (gst free)...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Godrej Appliances — damage product

 Ketan Dhiman on May 28, 2019
I bought a mini fridge on 7 may from a dealer (Sri vajreshwari ventures karnataka), and i recvd the product on 15 may, as i chckd, the product is fully damaged, a big dent on the top rght corner of the fridge and lot of scratches in the front of the fridge, i told to the dealer on the same date of delvry… about this, but dealer refused to replace the product nt even awserble to my any questn...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — ac service is too bad

 dvsn1986 on May 25, 2019
I have raised for ac service via customer care on 9th may. They sent some local guys and they don't even know anyyhng about ac except cleaning the mesh in indoor unit. They just cleaned and left taking the service charge. Problem is cooling is not as expected. Again called customer care and raised complaint on 11 th may. Another tecnician came cleaned outdoor unit and left. Problem not resolved yet. Again raised complaint on 18th. Person came opened indoor unit and cleaned in full. Too much dust came and clogged drain pipe. He left station g problem is resolved. Now water leakage problem. Had raised...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Godrej Appliances — dispute air conditioner & very rough service

 Anuradh Banerjee on May 25, 2019
I anuradha banerjee purchase a godrej split ac from great eastern on 09/05/19. Installation technitions come and take full paiment but inastallation incomplete and say disput machine, to check technition. Technition come and check then say refrigerent gas is empty. Gas technitioans visit and say improper installation. None of them does not take any step.ac does not run till now (25/05/2019). Please take some action as soon as possible....
Complaint comments  Read comments Complaint category Electronics & Appliances

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