Godrej Appliances Customer Care
Godrej & Boyce Manufacturing Company Limited.
Customer satisfaction rating: 51%
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COMPLAINTS

Godrej Appliances Customer Care

Godrej & Boyce Manufacturing Company Limited.

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Address
Pirojshanagar,
Vikhroli

Mumbai
Mumbai City District
Maharashtra
India - 400079

Customer Care Phone Numbers and Contacts


Customer satisfaction rating
51%
Complaints
714
Pending
196
Resolved
317
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Godrej Appliances related photos (101)

Godrej Appliances Complaints & Reviews

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Godrej Appliances — amc service

 Dhruv Dar on Jan 10, 2019
I got amc done a month back for my godrej refrigerator. Soon after that a technician came for service. He just inquired if refrigerator was working okay, and when we said yes, he said service was done! When i asked why he was not doing any checks or cleaning, etc., he said nothing was to be done.
Does service for godrej mean just inquiring if product is working? If so, what is the need to visit? They can ask over phone and say service is done.

Further, i have been writing to smartcare@godrej.com but the guys are not even acknowledging my mails. Why? Then why has godrej given...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — refrigerator-duplicate bill

 Nishesh Naman on Jan 2, 2019
I bought refrigerator on sep 2013. Now its not working. But i have loss my bill for warranty claim. Pls give me duplicate bill. I bought the item from shine electronics bhalubhasa, jamshedpur dist east singhbhum, jharkhand state through cash. Pls mail me the duplicate bill for continue warranty process.

Shashi bhushan verma
Email id - nisheshnaman66@gmail.com
Q. No.-l4/12
Cross road no.-14
Agrico
Jamshedpur
Mob-[protected], [protected]...
Complaint comments  Read comments [2]Complaint category Refrigerators

Godrej Appliances — refrigerator not being repaired properly

 Capt Samrat Mehta on Dec 30, 2018
1. My godrej refrigerator went faulty on 27 dec 2018 and i lodged a complaint on godrej customer care no. [protected], the same day.
2. Mr. Vinod (Techn), from their service centre franchisee, nanak service centre, new delhi, came on 28 dec 2018 and repaired the refrigerator by replacing two parts and charged us rs. 975 (Including rs. 375 as visiting charges) and asked my mother to save his mobile no. And next time onwards, call him directly / privately, as he'd charge less and will only charge rs. 200 as visiting charges.
3. Our refrigerator went faulty again on 29 dec 2018, in less...
Complaint comments  Read comments [1]Complaint category Refrigerators

Godrej Appliances — godrej refrigerator door problem

 vsnarayanamallula on Dec 29, 2018
I have purchaged godrej refrigirator in2012. Door is damaged i complied many times. 350/- rupees charged your service center bhimavarm not rectify the problem.   replace all...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — refrigerator mode change problem

 10610 on Dec 24, 2018
Iam having godrej edge digi 212 ltrs refrigerator.. It is having mode problem means from "frost free mode" to "defrost control" and then "turbo chill mode". So please suggest the solvable solution to the problem. We are frequently facing this problem. We are try to reset the problem. But it takes some time to reset. So please suggest the best solution for this problem...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — I am completing about refrigerator

 Pravinkumar Lolage on Dec 23, 2018
I have purchased ur product on date 26/11/2018
Product details. Refrigerator
Model. Rt eon 231. C 2.4/2018
Double door

Ur product gonaa dead within 3 days after purchase i have called many times to ur customer care and technicians also but m not provided ur service properly till now todays date so i have registered complaint in consumer court against ur company

Court warn me call again u and give details if u still not cooperating us then court will be take action against you...
Complaint comments  Read comments Complaint category Appliances

Godrej Appliances — godrej edge refrigerator

 AnIrBaN 90 on Dec 20, 2018
Sir i have godrej refrigerator single door model no.- gde1954. I have a warrenty in door change. Today 20/12/2018 i call godrej coustomar care rise a complain for change door. Complain no.- [protected]. First service representative told me 375/- charge to pay for visting charge. Than technician call me and told me 375/- + 150/- =525 rupees pay. 150 /- pay for door send to other service center for paint and this rupees burden by me. And the maximum time to paint is 30 days. But if you see the warranty card there is maintion that there is no charge to pay in warranty. Please solve the issue immidiately....
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — refrigerator service

 Maria Monica on Dec 17, 2018
Godrej Refrigirator Service Customer Care number [protected] seems to fake .
Firstly, I did not get a ticket number when I booked a complaint .
But a technician had arrived the same day I booked to investigate the problem as he claimed and did nothing to fix the issue.
The technician claimed that the freezer timer needs to be replaced and quoted the price 1800 RS for the repair the part costed 160 RS in the local market .
The technician ph # [protected] promised to provide his services if I procure the part myself too if I pay him Rs 350 /- service charges and that...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — refrigerator complaint not fixed [Resolved]

 Labeeb Mohammed on Nov 30, 2018
I have purchased a godrej refrigerator around 2 years before, and it got damaged on nov 2nd 2018. I registered the complaint on 3rd and an executive came with in 2 days. After all inspection he told that an internal part need to replace to fix the problem and he told it might take a week to receive the part on their service center. It’s been almost a month the issue is not fixed, and they are saying like the part is not yet reached.

I don’t know why godrej not taking a customer complaint seriously, they could have been arrange a alternative if it taking too much delay. Very pathetic...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Godrej Appliances — harassment by godrej company

 scad on Nov 29, 2018
We booked the godrej refrigerator edge pro in august. The representative didn't say that we have to pay cash during and requests finally when it the delivery men reached during that period all atms were closed for 3-4 days, hence it was not possible to complete the deal and we had to rearrange the old refrigerator, which was to be exchanged and based on the delivery man's telephonic instructions we simply removed everything stored.

Further against a call from the marketing / service section we requested the representative to come on 2nd nov 2018 to come and collect the cheque, with...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — godrej eon double-door refrigerator

 Barbara Alphonso on Nov 28, 2018
I had booked godrej eon – double door fridge on 23rd november, 2017. The fridge was delivered to me on 25th november, 2017 and commissioned on 26th november, 2017.

There was a power failure in my building on 24th november, 2018 evening. I switched off the main power supply of my room. After the power was restored, when i switched on the fridge, it was not starting. Immediately the same day i contacted godrej customer care and complained about my fridge not working. The person who answered the call assured me that if the service centre is working on sunday then they will put my request...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — cooling in refrigerator [Resolved]

 Rohan Aeri on Nov 25, 2018
There is no cooling in lower part of the refrigerator as the freezer is very cold the cool air does not passed from freezer to lower part and also there is so much frost freezes in the freezer. We have complaint so many times mechanic came and then it works for few days, but, again it started creating problems. After few months of buying, we complained and company's mechanic changed some parts of the refrigerator. Please provide us the solutions asap....
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — not responding on complaints

 Danger Kumar on Nov 24, 2018
We are from srinivasa electronics vijayawada. From the date of 24.09.18 we are raised our stock set complaints with 2 no's. Service providers could not attending the calls even today. The greatest service incharge is there mr. Ravi[protected] his lazyness is disturbing me. Irresponsible person of india.
Please suspend him otherwise wa cannot accept him....
Complaint comments  Read comments Complaint category Electronics & Appliances

Godrej Appliances — not repairing [Resolved]

 Manglesh Anjana on Nov 20, 2018
Sir i purchase godrej fully automatic washing machine in fabruary and unboxing in august after 2 days it is not running i complain 8 to 10 times in a month now today 20 november more than 2 months arive but no will repair it, my complain was automatically closed i am very angry and last time complain today if problem was not solved i will complain to cm helpline or high court you have to pay panalty for for every day... So please take seriously......
Complaint comments  Read comments Complaint category Washing Machines

Godrej Appliances — received damaged product [Resolved]

 chris enrique on Nov 19, 2018
Greetings!

This is with regards to our recent purchase of a godrej eon refrigerator. We are highly disappointed with the product received as it was a damaged one. There is a dent in main door of the refrigerator and also, there was no lamination cover over the product. The lamination coat was already removed when we received the product.

We kindly request for a replacement of the product as we bought the product not to get a defective one. We are a regular customer to godrej as we use many of your electronic appliances and hoping to get complete assistance from you.
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — unable to provide service for washing machine under amc [Resolved]

 AbhiKharghar on Nov 17, 2018
I have a godrej washing machine, which i purchased 1.5 years back and also i took companies amc service for maintainence. But from last few weeks i started getting problem with the machine. So i registered a complaint (Complaint no b[protected]) so they sent technician mr. Anand pawar for the service but instead of helping me with the issue he started blaming me only that i have kept the machine in wrong position, his behaviour was so rude that he was not even ready to wait. Then i called mr. Shravan sharma and mr. Ankur ved the area manager of godrej appliances kharghar and they assured me that...
Complaint comments  Read comments Complaint category Washing Machines

Godrej Appliances — faulty ac [Resolved]

 Akshay Revankar on Nov 15, 2018
I had purchased godrej 1.5ton ac from amazon last december... Since it was cold during december we didn't used much later in march we started using the out door unit was making huge noise... For which we complained to service centre... Technician from ept service centre visited and said there is a installation fault and need to re install which chargeable... For which i denied again the complained was raised and same technician visited and kept a piece of paper near the mesh covering which reduced the 30-40% with in few days again the noise got increased... This time same ept service centre technician...
Complaint comments  Read comments Complaint category Electronics & Appliances

Godrej Appliances — godrej refrigerator edge silver eternity [Resolved]

 Arya Vishobh on Nov 15, 2018
I have bought a godrej refrigerator (Refdc185chtma4, 2rd) edge silver eternity last year from cherthala (Alappuzha dist), kerala it was said that there are 10 years rust free guarantee for this model and the same information is printed on the door also. Now the door is full of rust in less than two years. I have contacted the customer support and a technician has contacted me saying that the door will be replaced for which i will have to pay around 1000 to 1500 rupees as service plus traveling charge. But how can this be fair when the company has given a rust free guarantee and it is rusted, it...
Complaint comments  Read comments [1]Complaint category Refrigerators

Godrej Appliances — worst 1 ton split ac in the world

 Mohit2704 on Nov 11, 2018
Godrej appliances godrej group i have this 1 ton split a/c from godrej which is only 3 months old now, doesn't look so in the pictures though... After repeated attempts of calls, emails, messages, tweets and what not, this is what the condition of my a/c and the outdoor unit is right now.. There are numerous leakages in the condenser and yet they are saying they will check if this can be repaired and let me know in a week's time... How pathetic can godrej appliances and the customer service be.. I would like to alarm everybody to not buy godrej a/c's as i would'nt want everybody else to go through...
Complaint comments  Read comments Complaint category Electronics & Appliances

Godrej Appliances — no proper service from your end

 Anindita Joardar on Nov 3, 2018
Dear sir,
I am a resident of kolkata and own two window acs of your company. One of them is under annual maintenance contract. Earlier when a technician came for dry servicing, we came to know that the filters of both the acs are broken and require replacement.in addition, one of the ac remote was not working. The technician asked me to book another complaint. So, on 5th oct., 2018, i booked another call with your company. Then i got a call from your service centre asking about the problems. Here, i was told that ac filters are never provided by the company and i have to purchase it from...
Complaint comments  Read comments [1]Complaint category Appliances

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