Godrej Appliances Customer Care
Godrej & Boyce Manufacturing Company Limited.
Customer satisfaction rating: 47%
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675
COMPLAINTS

Godrej Appliances Customer Care

Godrej & Boyce Manufacturing Company Limited.

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Address
Pirojshanagar,
Vikhroli

Mumbai
Mumbai City District
Maharashtra
India - 400079

Customer Care Phone Numbers and Contacts


Customer satisfaction rating
47%
Complaints
675
Pending
231
Resolved
262
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Godrej Appliances related photos (82)

Godrej Appliances Complaints & Reviews

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Godrej Appliances — replacement of automatic washing machine

 bbcigit on Jun 16, 2018
I have purchase an automatic washing machine from your godrej sales man mr. Debi prasad mishra and received a new automatic machine on 06.06.2018.in the same day your company demo people came and open the sealed package. After opening the packet one big damage line was found out in the front as well as in the back side of the washing machine. The demo people took some photographs and sent to their higher authority via whatsapp in our presence on 06.06.2018 and told that it is replaced within a short period.in this duration i talk to the sales representative mr. Debi prasad mishra and he told that...
Complaint comments  Read comments Complaint category Washing Machines

Godrej Appliances — washing machine power switch problem 2 times within 6 months one time replaced by the service centre

 cneelesh on Jun 14, 2018
I have purchased a godrej fully automatic washing machine[protected]. This machine power switch problem seeing after 1 months i was compliant online on company website. A power switch replaced by[protected]. After 1 months lapse the power switch problem created again. This is the default by the company on my product. So i want replacing the washing machine....
Complaint comments  Read comments Complaint category Washing Machines

Godrej Appliances — godrej water purifier servicing

 Ajay singh gorwa on Jun 10, 2018
I have an issue regarding the service provided by godrej as i have booked complaint for my water purifier servicing so me days back and have received no input from godrej i have called customer care multiple times but everytime they are just saying like we are looking after your complaint technician will message you but we have got no message after seeing all this it's totally raising our trust from godrej consumer service whenever our amc is about to expire they will call frequently to renew it but when the consumer is in trouble /problem and wants help from companyou in this case the servicing...
Complaint comments  Read comments Complaint category Electronics & Appliances

Godrej Appliances — defective washing machine [Resolved]

 ankitgrwl on Jun 7, 2018
I would like to inform you about my experience and problem I am facing and request you to do the needful as soon as possible.
I have bought one washing machine of Godrej from Great Eastern (Uttarpara) on 5th of May, 2018 which got delivered on 7th May, 2018. On 8th may, a person came to install the matching but at time we found that the body of washing machine is full of scratches. So we refused to accept the same. The installation man (service provider : M/S K P COOL POINT) recorded our complaints and assured me to replace it with the new one within 3-4 days. But till now I have not received...
Complaint comments  Read comments [1]Complaint category Washing Machines

Godrej Appliances — ac is not working after taking 10 days observation

 Sudhapantula on Jun 7, 2018
Dear sir,
I have given my ac for repair in march 10th 2018. The service centre took indoor & outdoor units for observation. They took rs.3500/- for service charge and filling gas etc. Again the units were giving frequent problem. One of the godrej mech. Attend for my complaint. Now they are telling mother board is not working. I have all bills which paid. Kindly tell me what they observed in 10 days. Without proper checking they sent the units....
Complaint comments  Read comments Complaint category Appliances

Godrej Appliances — complaints about ac, microwave & washing machine

 preetiparna behura on Jun 4, 2018
We are facing the below mentioned problems from godrej home appliances for which we've already placed the complaint & though it's been 7-8days, but still there's no respond neither from the company complaint cell nor from the service cell. So kindly request you to take a positive step as the earliest to sort out the problems. Appliances are within the warranty period.
Problems :
1) ac - water leaking & dripping frequently
2) microwave - on/off switch is getting stuck, so not responding properly
3) washing machine - filter needed to be fixed
We are not satisfied...
Complaint comments  Read comments Complaint category Appliances

Godrej Appliances — service team is worthless

 Tathagat Das on Jun 3, 2018
One of the worst kind of service i had ever seen. As the refrigerator was not cooling properly and water was not evaporating from the back tray, i had raised a request regarding service for the same on 16th february 2018, but till date none of the service center guy visited my place. On 2nd june 2018, i called customer service center 4 times and received 4 different number of 4 different service center guys but all the numbers were either ringing or switched off. Fully frustrated, today is 3rd june i am filling up this from. I unable to use the refrigerator for last 4 months. Whenever you call customer...
Complaint comments  Read comments Complaint category Refrigerators

Godrej Appliances — brand new ac not fixed properly

 Rajgodrej on Jun 3, 2018
Dear customer care team

We installed a new ac latest model of godrej recently and were expecting it to run smoothly.
We didn’t use it for long hours enough so realised that it’s not working fine. We were waiting today for someone to respond from godrej, customer care mentioned that someone will come today itself.
It’s not acceptable with a brand new product i am expecting this to be taken care in the morning. Please take this on priority as we cannot wait longer before i escalate the matter to higher management. It’s a new product and so better service is expected...
Complaint comments  Read comments Complaint category Electronics & Appliances

Godrej Appliances — worst service - suffering

 Arun prasad 0029 on Jun 1, 2018
Hi,

*please read this before you buy a godrej ac *

I have lost all my trust in godrej product after having a bad experience with their ac.
I purchased a godrej ac around 2.5 years back. I have been having some issues with it since last month, cooling was not proper and there was ice formation on the coils.
I complaint regarding this via godrej customer care. A
Service engineer came and said that only cleaning needed and checked gas level and confirmed no need to top up. Chaged us 500 for basic service.

The problem was not rectified...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Godrej Appliances — delay in providing service even after advance payment

 pkmaddy on May 31, 2018
I lodge a complain for my fridge on 25 may 18. A technician visited on 26 may 18 and said compressor needs replacement and ask for rs 3000 as advance. Today is 31 may and he didn't turned back even after taking adv of rs 3000/-.
I tried several times to customer care and service center but could not get any reply.
This is the way company is bluffing customer. I have sent a mail to godrej smart care yesterday but nothing has happened...
Complaint comments  Read comments [1]Complaint category Refrigerators

Godrej Appliances — refrigerator issue 30.05.18

 AMK Warsi on May 31, 2018
My fridge was not working since 15th of may. Godrej employee of trade max regrigeration came to attend the complaint they told the gas is leaked took 1700 rs and after that they came 5-6 times but could not diagnosed the problem. Then after complaining on toll free no. [protected] mr. Shiv kr. Gupta came and told it will be repaired by 8.00 pm on 30.05.18 he gave us his contact number [protected] but he did not turned up and now he has stopped taking calls.
This is the kind of customer service is given by company people then how can we keep trust on brands like godrej.
I want a permanent...
Complaint comments  Read comments Complaint category Electronics & Appliances

Godrej Appliances — service was pathetic

 jaykanojia on May 29, 2018
Hi this reference to Air conditioner service which was done yesterday (28/05/18) I raised an complaint Via Customer care twice complaint no. is B[protected] for Repairing of air conditioner ( AC was not cooling). Technician was visited to my place and started repairing ( he just clean AC) nothing he as done and told me to make the payment (580rs).
I told him after cleaning AC was not cooling he told me that the temperature is very high hence its not cooling and he told me that it will cooled in evening /Night. I said its ok.
Even the AC was not working properly at night.
I logged...
Complaint comments  Read comments Complaint category Electronics & Appliances

Godrej Appliances — replacement of new glass tray and vegetable bucket and their charges

 Albab on May 28, 2018
We need new glass tray as the plastic one is not required and vegetable bucket cracked due to some reason we need to replace it with new one. And we also need to service our refrigrator and please let us know the charges for which we need to replace ie glass try and vegetable bucket.
The glass tray should be of good quality or non breakable as the plastic one is not so good....
Complaint comments  Read comments Complaint category Banks

Godrej Appliances — ac outdoor unit

 Akshay Revankar on May 25, 2018
I had purchased an ac on 11/12/2017. Since it was winter during installation i hadn't used much in month march i stared using it and out door unit is making huge noise. I had raised a issue about this and a technician visited he fitted some screws which was success for 1-2 hr. Again the noise stared for which the complaint was raised, now senior tech visited gave some wood piece to out door unit which was success for 1-2 hr. Now if i raise complaint no one is responsive even for telephone call or for an email complaint. I even forwarded the mail "vivek. Gambhir@godrejinds.com" who seems coo and...
Complaint comments  Read comments Complaint category Appliances

Godrej Appliances — charges extra in replacing parts

 Sree Dhar Aakash on May 22, 2018
Date :21 may 2018
I called for service for my godrej refrigerator as it was cooling continuously without cutoff. Technician changed the cutoff switch and charged rs 400 for that.
After a day i got sms from godrej smart care that thankyou for paying rs 100. That means technician cheated me rs 300.

I just need to know the whole thing clealy form service incharge or return my rs 300 back....
Complaint comments  Read comments [1]Complaint category Refrigerators

Godrej Appliances — godrej washing machine. not attending at home by repeated phone calls to nearby godrej service person

 Mangaldas Dessai on May 21, 2018
With repeated phone calls your service man is not attending on complain. Problem with semi automatic godrej washing machine where in water is not getting drained through washer. Problem was resolved by your serviceman where in spinner was giving abnormal sound and he changed some damaged parts of the spinner. While fixing back he has not assembled properly and water is not getting drained through washer....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Godrej Appliances — refrigerator 331 litres not working

 Preeti Desai on May 20, 2018
Brought godrej refrigerator 331ltrs on[protected]. Worked for 2 months properly. But after that it started producing more ice in fridge and freezer. We complaint to the godrej company, they visited as per the request 4 to 5 times. They changed the sensor board and gasket rubber, but still we were facing the same issue again. Please look into this matter as we are facing the a lot of problem because of this issue....
Complaint comments  Read comments [4]Complaint category Refrigerators

Godrej Appliances — duplicate bill

 Ragesh Mohan on May 19, 2018
I bought washing machine on sep 2017. Now its not working. But i have loss my bill for warranty claim. Pls give me duplicate bill. I bought the item from qrs home appliance chengannur, alapuzha dist kerala state through bajaj finance. Pls mail me the duplicate bill for continue warranty process.

Anju remesh
Chakalayil house
Kunnathumkara po
Othera east
Pathanamthitta
Mob-[protected], [protected]...
Complaint comments  Read comments Complaint category Appliances

Godrej Appliances — godrej refrigerator cooling problem

 Javeed Bhai on May 18, 2018
Hi,
My name is naren and this compliant is regarding a godrej refrigerator.
Iam using godrej refreigrator rd edge 185 chtm 4.2/2015 eon 240 litres around 3 years back. Everything went well for 3 years. Now it started giving me the cooling problem.
Hope you would take my concern as a priority and act at the earliest.

Thanks & regards
Narendra reddy
[protected]...
Complaint comments  Read comments Complaint category Home & Garden

Godrej Appliances — split ac unit defective

 1966ghosh on May 15, 2018
I bought AC Split model- GSC 12FG8 MOG GRBAL (1.0 Ton) on 27.03.2017 from Great Eastern, B.T Road, Kolkata. Invoice no. DH/SA/1617/17277 at the costing 35, 000/-

The dealer told that this is Copper Coil AC and Compressor warranty 2 Yrs, The unit is not working well since March 2018 and when the company service man examines the machine, he told that there is Aluminium Coil in it and if the coil is not replaced by Copper coil the compressor will break down finally. Now the machine is not cooling at all.

My question is whether I have been sold a proper machine or not?
Complaint comments  Read comments Complaint category Refrigerators

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