Godrej Appliances Complaints & Reviews

Myself Dipayan Sur, resides in Belur, Howrah, West Bengal, Pin - 711202, recently purchased new refrigerator from Godrej from Khosla Electronics - Uttarpara, Hooghly branch.

Since the date of installation, we are facing cooling issues in the lower compartment in the refrigerator, we raised multiple complaints with Godrej (K[protected] - this was attended but issue was not resolved, K[protected] - this call was never attended,...

I have purchased single door refrigerator last year on 24th May 2024. Within completing 1 year product creating performance issue & not cooling properly. I am loyal customer of Godrej since last 20 years & requesting to consider this under warranty period. I did not expect this kind of product quality from Godrej. Requesting your help on this...

Hi Team,

I am frustrated with services being received from Godrej. I am promising that this will be the last time i am talking to you guys and will be proceeding with legal consumer case.

Its been 3 years my compressor needs to be replaced by godrej as it is under warranty and not operational. I have purchased new unit of another company now and looking for a reimbursement of my product.

Looking...

We are unable to understand the status or value of the product in question, and it is concerning that there has been no progress or resolution regarding our AC complaint, which has been pending for more than 2 months.
This delay is highly inconvenient and reflects poorly on the service experience. We request an immediate update on the case status and a clear timeline for resolution.
We have been trying to connect with your customer...

Hi purchase AC on 30th april installation done on 3 rd next day I have complaining to AC is not cooling through enginer visit and check after 2 days says lekage in Indoor cooile,

1 How it's possible if quality parametter is set by company? They are not followed.
2. connect with cutomer care and touch regularly thay are also say issue exllerated.
3. Service Center Number provided by Customer Care they are...

To claim my compressor warranty which was purchased 7 years ago, I need a duplicate bill for my refrigerator. For reference, my registration number is [protected]....

Hi team,
It's already 3days completed but no installation guy connect with me for the newly delivered airconditioner installation.

It's now hard to me for wait as I need to visit our of pune in 26th April

Address
C2G 901 longIsland Pride World City Charholi Budruk Pune Maharashtra -412105

Kindly request for look into this issue and take action asap....

Dear Sir/Madam,
Invoice No.- DVM-F-SIF197
Invoice Date - 11th April 2025
TMV No.- DVM-F-SO-868
Name- Nikhil Pahwa
Product S Code/ Serial No. - DPR310
Godrej AC SIC18TTC3WYQ (3star -Inv) 1.5 T
Hi Sir/Madam,
I am writing to express my deep concern and disappointment regarding a Godrej 1.5 Ton Split Inverter AC (3 Star) that I recently purchased from Vijay Sales, Vikas Marg, Delhi –...

I actually called customer care of Godrej to ask how to fix my ac remote which was stuck in test mode...but no one actually knew English or Hindi or kannada...the representative told me in English that he dosent understand English he can only speak in Telugu...they were transferring my calls again and again they made me Waite for 2 hrs and they used to cut the call no one actually asked which model was my AC unit and what I needed to resolve...

We purchased a godrej eon washing machine (7.5 kg topload) 3 years ago. From the time of purchase we had been facing issues of drum balancing and banging sounds. During the warranty period we registered complaint a couple of times but the service executive who came said that it's due to low water pressure. Since we had no technical knowledge of such matters we believed him. Since the water speed was normal and we had nothing more to do about the issue we continued using it as it was. After the warranty period it developed more severe noise and spinning issues. We got the help of a local repairmen who inspected and said that the problem was a of part inside. We got multiple repaimen to inspect and they all pointed to the same issue. So we realised that the problem was never about the water pressure or speed. We should have insisted on the problem being fixed during the warranty period itself. Now it will take nearly half the original price of the washing machine to fix it. Though we decided to do it the repairman who tried to acquire the spare part from the company did not receive it either. We are at a point where we have to buy a new washing machine after using this only for 3 years.
I would like to know what can be done about this.

My regd mobile no [protected]
Name Ramkrishna Patra
I have a double door refrigeretor which compressor is dead in warranty period .COMPLAINT DATE 01SEPT 24
Till now from godrej new replacement compressor not installed ; is this any type of service or harraament to customers .
WITHOUT ANY FURTHER DELAY KINDLY RESOLVE MY ISSUE SOON.
I Have attached invoice

Cooling dis not happening.
For few weeks.

Service request has been booked on 25th July 2024 for an Air Conditioner brought on 2022. As there was an issue with the motherboard, the initial response cost was Rs. 650 which is a mandatory payment by the Godrej charges officially. And added on with a spare change costed Rs.350 along with the motherboard warranty claim with took 2 workings days. Later they issue was not with the motherboard, they examined and provided feedback on the AC outdoor motor with additional 2 working days and provided to take an Extended Warranty which could be helpful which costed around Rs. 6800. Still the issue was not resolved and the technician escalated to the Senior technician who later started blaming the previous technician provided the wrong connection causing the short circuit.

Now it has been Day 11, still no one is answering the call and even the customer care team is not even having service logs of what have they tracked so far and doesn't even know the operating timings of the respective warehouse and the service center details they have assigned.

This is regarding the rude and disrespectful behavior of one of your Service Engineers at your Smart Care service center in Cuttack, Odisha. His name is Mr. Khan.

First of all, your products are good, but your after-sales service is very poor, especially the behavior of your service center staff, which is highly unprofessional. I registered a complaint about my refrigerator on July 7th because the fan was not working, and it...

I bought an AC last year, since then I have been calling the customer service and telling them the ac is not working properly. Tried numerous times even though technician visited but they said they can't do anything because I stayed at the top floor which I confirmed at the time of purchasing. Nobody is helping me nobody is listening to me. I got stuck with the pathetic AC. DON'T BUY ANYTHING FROM GODREJ THEY ARE GOOD FOR NOTHING....

Purchased Godrej Qube(Chotta Cool) from Amazon on 30-May-2023. Unfortunately it was not working from 2-April-2024 same day i have raised complaint to godrej customer. Home service has been offered for initial inspection they said like internal spare failure has to replace it and took they around 20+ days to replace the spare even after that it was not working as expected means cooling temperature is not expected for the product ideally 8-10 degree it should achieve But it only working temperature 23.5. I have reached godrej customer care raised multiple complaints from May1st week to till now No one cares. I have attached Warranty & Invoice for refference. Appreciate your help on this. Thank You!

Hi,
I'm Facing Issue with Godrej AC I'm Having AMC raised more than 7 tickets for the same issue but due to unskilled technician my issue was not resolved. Initially one technician said may be compressor or board in compressor was a problem so first they changed board in comressor which took 15 days to replacement but the technician took the CSN no but even after replacement still AC not cooling then they said Gas was not there but...

I bought an air conditioner in 2023. This time I got it serviced; however, it still was not cooling properly. After multiple complaints, the service center informed me that it requires a replacement as both the external as well as internal units have leakage. Post that, I have filed complaint for the same issue multiple times (on 4 Apr and 30 Apr). Till date, it has not been resolved. The complaint is pending for almost a month now. I have tried calling the service center in vain. I have called customer care center; the executives have not been able to resolve the issue. Finally, after much effort, when I was able to talk to a senior customer care executive, it was informed that the model size is not available and that is why the delay is there.
As a customer, I am really disappointed in the customer support provided by Godrej.

I have purchased an AC which was delivered to me on 15 th April 2024.
I was told that I would receive a call from the technical team of godrej for the installation but it's been two days and they have not called yet. I call the customer service every day more than five times but all they say is they have escalated the matter and asked me to wait for another day. I was also given the supervisor and the manager number but when I called them I was told that it will take a week or two to get it installed. I don't know what to do now. It's really pathetic to customer service.

I purchased Godrej refrigerator from Godrej and Boyce MFG Co LTD, Kukse-Boroli Village, Mumbai Nashik Highway. The sale Invoice number is 10003JI11069514 dated 23/03/23 and after buying within 3 months the fridge door handle broke from between while opening and closing the fridge door. I can't believe it was poor quality from Godrej. And tried complaining from internal source. And I didn't got any results. So, I keep trying. Finally I could...