| Address: | Plot No 20 D, H. No. S. 2/1-H, Bhuvneswar Nagar Colony, Orderly Bazar, Varanasi |
I am writing to express my extreme dissatisfaction with the quality of service provided by Om Sai Electronics Sales and Service, located at Orderly Bazar, Varanasi. My experience with this company has been nothing short of appalling, and I feel compelled to bring these issues to your immediate attention.
I entrusted my refrigerator in the month of November 2023 to this service center for repair, as the cooling system was not functioning properly. Despite assurances of prompt service, my refrigerator was unnecessarily delayed for more than three months. This prolonged delay caused significant inconvenience to my research, as we were left without a crucial appliance for an unreasonably extended period.
Furthermore, upon receiving my refrigerator after the supposed repairs, I was shocked and dismayed to discover that the interior of the appliance had not been properly cleaned. It was evident that no effort had been made to address the cleanliness of the refrigerator, as it was left in a filthy and unsanitary condition. This lack of attention to detail is completely unacceptable and reflects poorly on the standards of professionalism and competence upheld by the above firm.
It is deeply concerning that despite the lengthy delay in servicing my refrigerator, the fundamental issue of addressing the cooling system malfunction was not adequately resolved. The technicians failed to comprehend the nature of the complaint lodged, and their incompetence has only exacerbated the problem, leaving me with a refrigerator that continues to underperform.
As a paying customer, I expected to receive efficient and effective service from this firm. However, my experience with Om Sai Electronics Sales and Service has been characterized by incompetence, negligence, and a blatant disregard for customer satisfaction.
In light of these egregious shortcomings, I demand immediate corrective action to rectify the issues with my refrigerator, including a thorough cleaning of the interior and a comprehensive assessment and repair of the cooling system. Additionally, I expect to be compensated for the inconvenience and frustration caused by the substandard service provided by your establishment.
Failure to address these concerns in a timely and satisfactory manner will leave me with no choice but to pursue further action, including lodging a formal complaint with consumer protection authorities and seeking recourse through legal channels.
I trust that you will take this matter seriously and take the necessary steps to resolve it expediently. I await your prompt response and a satisfactory resolution to this matter.
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