Godrej Industries Limited. — Defective Product

Address:

Kolkata, West Bengal

I bought a refrigerator 3 years back. and the compressor is still under warranty. In last 1 year, it is serviced 6 times and the most unreliable refrigerator I have seen. It stops cooling suddenly and again it starts normal after few days kept unused. The technician, initially replaced the timer, then said there is a gas leakage. Which I did not agree so he tried to clean the cooling chamber, by pouring hot water to melt the ice. The refrigerator started okay and continued for 2 to 3 days. Again it stopped. Now it is a regular issue Compressor - working fine Timer - Working fine Gas - Ok Reason - UNKNOWN I called toll free service desk, they agreed to replace the refrigerator. Asked me to call the branch. Branch is saying no policy like that and it can't be replaced. Now I called Mr. SHASHI[protected]. The person was arrogant and practically no sense of customer management. He is not ready to give the confirmation on the refrigerator is working fine (After 6 times of getting serviced) and not ready to talk about replacement. Here is the synopsis 1. The refrigerator was giving some noise since I bought the refrigerator, but as it was running, I did not complain. 2. The refrigerator was completely stalled on 17th Apr 2013 and got fixed by replacing the timer by smart care on 19th Apr 2013 3. The refrigerator was again stalled on 12th Sep 2013 and the technician fixed it the same day 4. The call was not closed and kept open for no reason 5. The refrigerator was stalled again on 19th Sep 2013 and got fixed on 21st. Again the TIMER and Bio Metal got changed 6. The refrigerator worked for 2 days and again it is working intermittently from today23rd Sept 7. The refrigerator is getting stuck intermittently and there is no reason behind this except DEFECTIVE WORKSMANSHIP.