Godrej Interio — 3 seater sofa

Sethipk

Address:

LICI Zonal Office Jeevan Bharati Building Delhi

The stitching in one portion of the seat in 3 seater sofa has been damaged due to opening or cutting of threads. Although complaint was lodged to customer care & escalated vide call no-D[protected] Dt.30/07/2020 to Delhi centre & inspected by the technician, no development has been intimated to me so far.I tried to contact your servicing Manager Mr Anil but could not contact as it is showing out of net work.In view of this I request your good office to please look into the matter for necessary repairing of the damage occurred in sofa.

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Godrej Interio customer support has been notified about the posted complaint.

Sep 10, 2020

Updated by Sethipk It was informed by the servicing center that mtaerials etc required for repairing of sofa shall be sent shortly.But there is on information either from customer care or servicing company.No mail received by me regarding despatch of any materials as reported by your servicing center.You are requested to expedite the matter to redress the complaint lodged in JULY, 2020 & I may be updated with regard to action taken by servicing company.

Oct 07, 2020

Updated by Sethipk The complaint as aforesaid above has been attended yesterday ie: 06/10/2020.The sheet of three seater sofa was replaced.This has not only redressed the grievance but enhance the brand image and worth of your products as a satisfied customer is the best source of advertisement. Keep it up.
Thank you.

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Comments

Godrej Interio Customer Care

from Mumbai, Maharashtra

Dear Sethipk

We regret the inconvenience caused to you. Request you to send us your concern, along with your product and contact details at [protected]@godrej.com and we'll connect with you shortly.

Regards,
Godrej Interio Customer Care

Sethipk

The EURO PRO 3 seaterin syn lth coffee brown was purchased along with other item vide consignee No-97724 & tax invoice dt.18.09.2019.The stitching in one portion of the seat in 3 seater sofa has been damaged due to opening or cutting of threads. Although complaint was lodged to customer care & escalated vide call no-D[protected] Dt.30/07/2020 to Delhi centre & inspected by the technician, no development was intimated from your end.The response given by customer care on each contact was that "our product technician will contact you".However after many follow up made with your service center at Delhi, It was informed by them that mtaerials etc required for repairing of sofa shall be sent shortly and would be delivered in your address. After a long wait, finally the repairing material for 3 seater sofa was delivered vide challan No-G20018271 dated 18.09.2020. It is a matter o[censored]tter surprise that the complaint is dealt in a very frivolous manner and yet to be redressed.How long one customer will chase and wait for his legitimate rights. In the mean time defect liability period of one year is over and complaint has not been attended so far. In view of this I request your good office to please look into the matter for giving necessary instructions to the concerned servicing center to attend the complaint immediately so that the damage occurred in sofa is rectified without causing further delay and harassment.