Godrej Interio — Almirah and Bed

Godrej interior - I bought furniture - Almirah and Queen bed from them few years back. Handle of the almirah detach and tail board of queen bed is also detached. Their person came to see on 19th Nov 2022 and took Rs.400/ without doing anything. Almirah handle is there with me as it is, and their person does not have any screw to fix it. When i asked why cannot he fix it? He said this model gets absolute. I asked why your sale obsolete model do? there was no answer except - this is old one. I asked him again - " in how much year are they changing almirah and bed?" He has no answer for the same.
On 21st Nov 2022, Their service person Mr.Suman Shome[protected] called me and saying that handle of almirah cannot be repaired and tail board need to be purchased again. I asked him when they deliver the product to us, it was on part to part basis and they assemble all the parts in my place. Now when there is no damage in the bed or in the almirah why cannot they fix it with the screw or necessary accessories of fittings? Why do they sale obsolete items. There was no fruitful answer. Then call has been transferred to their Supervisor Mr.Satyabrata Mitra and he has also no suitable answer. As a common person, i am asking here once again to GODREJ management - do we need to change our furniture in every 5 or 10 years?
After selling their product, if they cannot repair without buying the parts freshly- why do they sale such products to us?
If their person cannot even fix a simple handle of almirah or alignment of almirah - why do they visit us ? And why do they charge Rs.400/ without doing anything?
I need strong action with such fraud company.
They are making money using us. Now they are asking Rs.6993 for the tailboard of my bed. I will not pay them anything beyond repairing charges and they should fix it without compelling me to buy tailboard. And for almirah - if they cannot fix the handle and alignment - i need compensation.

I wrote to them on mail but they have no courtesy to reply to my mail.

best regards
Suborna Saha Das
M - [protected]
[protected]@globaladsorbents.com / [protected]@gmail.com