Godrej Interio — Auraline almirah

Hello,

We buy Godrej products because of trust but now they have crooked people in the team, Because people at Godrej are making fools of customers.

Awful product, Awful services and Awful problem solving.

Buy godrej interio if you want to waste your money.

It is very shameful for the Godrej interio team that a customer has to write about his problem online as no one is interested in solving the customers problem.

1. 22 June 2021 : I bought a godrej interio almirah
( Auraline : 30161803SD00847) from godrej interio store from fateh nagar, jail road, near tilak nagar metro station, new delhi 11008 .The sales executive was Mr Abhinav .

2. 22 June 2021 : I paid Rs 34316, They promised to deliver the almirah in 2 days from some warehouse in delhi.

3. 23 June 2021 : On the next day they delivered the almirah and charged Rs1500 for lifting the almirah to the 2nd floor and even asked me to help them in lifting it up and pulling the ropes.

4. 24 June 2021 : After one day two Technicians came for unpacking and installation, One of them was Mr. Vaibhav .They were poorly trained and taught about the product they took almost 4 hours to setup after taking to their senior Mr. Indresh .

*both of them were not following covid safety protocols, not covering their faces no sanitization i asked them many times to cover their faces.

5. 24 June 2021 : While installation technicians found that the main locker of the almirah is not working, the locker is not functioning and the key is mismatched. So I requested them to change the locker or repair it, as I cannot accept the damage or faulty product.

6. 24 June 2021: On which Mr Indresh Said it will take 10-15 days to replace the locker . so my question is why would i accept a damaged product, when i have paid the whole amount.
either replace the locker or change the almirah, on which he said we cannot do it now we don't have the spares with us we will do it soon and both the technicians moved out by making false commitments .

I also called the sales person Mr. Abhinav. He also refused to help and made a false promise to rectify the problem soon.

7. 26 June 2021: I called Mr. Indresh to know the status, to my surprise he don't even had any clue about the promise he made, he said we have mailed you the status, i never gave any email id to them, then to whom they mailed and what status are they talking about . Again he said we will do it soon .I am also called Mr Abhinav. He also made false promises .

8. 29 June 2021: I called again to Mr Indresh and he still didn't have any concrete solution .I called Mr Abhinav and he said Mr. Indresh will be taking care of the matter .

Now My question is why am I suffering because a faulty product is delivered to me . Either repair it by 30-06-21 or give me a new product .

where Godrej interio is lacking:
1.Lacking in product quality checks before delivery
2.Poor training of manpower
3.False commitments and poor communications
4.Zero problem solving
5.Zero accountability

I think they don't even report these problems to factory or seniors at the design team. This product has many flaws to list down . sales executive was very lucky he fooled me and am sure many other customers like me.