Godrej Interio — Cancellation and refund

I have made an order [protected] on Godrej interio online website of which 1 item was supposed to be delivered yesterday but it did not. Moreover there wasn't any kind of intimation from them reg the delay. I tried to call there customer care number and dropped a mail but no response. I thought of cancelling the order but they didn't even have that option of cancelling. After many attempts one of the customer service representative responded in there chat bot. When I asked them to cancel and refund. They said it will take min 48 hours and max God knows how many months( I see a lot of complaints that they don't respond after the payment, some are older than 6 months with no resolution). When I asked them to provide a cancellation request number for future reference again no response.
I kindly request the responsible team to please take appropriate action and refund my amount asap.
Thanks