Godrej Interio — Complaint against Order Id: WON015388/10/0, Grove Queen Bed

Website:

www.godrejinterio.com

To Whomsoever it May Concern,

I bought a Grove Queen Size bed from Godrej Interio, Mall Road, Kanpur through salesman RUPESH on 6th Nov'20 which got delivered to us on 10th Nov'20 and was installed on 11th Nov'20.

I had finalized the bed after looking at the catalogue and also on the Godrej Interio website as the bed was not in display in the showroom.

But the bed delivered to us did not match the bed shown on the website and on catalogue.

The Headboard of the bed delivered to us had vertical and horizontal lines whereas the bed available on the website had only horizontal lines on the headboard.

On 12th Nov'20 I went to the showroom and raised this concern to the salesman Rupesh and he promised to replace the bed.

Then on 29th Jan'21 3 piece headboard was delivered to us but there was the same defect in the new bed as well.

So, on 2nd Feb'21 Rupesh himself came to my house and confirmed that it was a major defect in the design of the bed.

He again promised to that he will raise this concern with company.

We waited till 17th Feb'21 then he mentioned that he can replace Grove Queen Bed with Apex Queen Bed which was of the same price as Grove Queen Bed and I agreed although I preferred Grove Queen Bed.

He asked me to wait for a month for the Apex Queen Bed as it was going to be delivered from Mumbai.

On 24th Mar'21 I again called Rupesh to confirm the status of my bed, to which he replied rudely that he cannot replace my bed as I do not have the box of the Grove Queen bed which was delivered to me on 10th Nov'20.

Its been 5 months since I bought the bed but my issue is still not resolved.

Please find the attached pictures of the bed available on website and the bed delivered to us for details.

Kindly look into this matter and help me with the replacement of my bed.

Thanks & Regards,
Anoop Mehrotra
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