Godrej Interio — complaint regarding post-sale service (b[protected])

Address:	400094
Website:	www.godrejinterio.com

This is ashish srivastava working as scientific officer in bhabha atomic research centre, mumbai.in 2011, i had purchased a king size bed and a dressing table. Within 4-5 years, both products gave a problem and last month i had lodged a complaint at godrej customer care (B[protected]). A engineer came to visit at my house at anushakti nagar, mumbai and he told that i will get a seperate call from godrej and then i need to send the photo of bed and dressing table.in another few days, i got a call from a mobile number [protected] and she gave me mr. Rakesh number ([protected]) and asked me to send photos. I send the photos through whats up (The same is attached here). Till then, i am waiting and there is no further action from your side. I even tried to call mr. Rakesh about how much i need to pay for repair but, most of the time this number is either not reachable or switched off.

This is not a expected post-sale service from a reputed company like godrej. I also visited your godrej store at vikroli and explained that same to the sales officer. But, he told me that godrej can not provide any help if the product is discontinued.

I am planning to purchase sofa and dinning table. But, i am afraid that within few years, in case if there is some problem, i might face problem in post-sale service. I also explained this problem to few of my friends at barc and they are also dual minded whether they should go for godrej or not.

I request godrej to take an immediate and strict action in this regard so that i can got satisfactory post-sale service.

With thanks

Ashish
—
Dr. Ashish kumar srivastava, ph. D., insa & dae-ys
Scientific officer, - f
Bhabha atomic research centre, mumbai, india
Phone no.[protected]O); 0091- [protected] (M)