[Resolved]  Godrej Interio — Defective furniture not yet replaced

I booked a set of household furniture from M/s Godrej Interio, under Godrej & Boyce Mfg. Co. Ltd. of 2, Gariahat Road(S), Dakshinapan Shopping Complex, Kolkata on 23/04/2013 costing Rs. 92394/- The goods were delivered from 10/05/2013 & 18/05/2013. I was told at the time of booking that furniture will come directly from the factory and it is not possible to check the items beforehand. I also agreed considering the brand’s reputation since in my office I personally prefer to have Godrej items. To my utter surprise after the items were delivered defects came into light. On contacting the store we were advised to lodge complaint. Accordingly complaints were lodged on 12/09/2013 vide Nos. K[protected], K[protected], K[protected]. After lot of follow up items were delivered and then again after lot of deliberation two items were set right. I don’t know how long they will last? One item pertaining to the “Adriana single Bed” even though supplied was found defective again on opening the pack by people from your company who came to install the items on Oct 09 2013. Since then we are following up with many to get the items and installation but with vain. The unpacked items are lying in my house consuming space. Please note that I donot owe any responsibility to take care of the items. Only response we are getting that yes, yes, it will be done shortly. We have got only assurance from Sri Ratan Das, Mob [protected]. He also tried to give some numbers here & there. I donot know when they will be materialised? Now my questions to you are – 1. Getting the goods after 3-11 days from making the payment on 07/05/2013. What will the date of expiry of my warranty? Normally we expect delivery on the same day after making the payment since my money is parted. 2. If goods are packed from the factory after checking (where we donot have any option to verify from our side) who will take the responsibility and why I have to run from pillar to post to set right the things? 3. Again I found defects in the hands of D-Lion sofa. Do you expect now that I still have the faith on your Company? Can I request you to send a representative immediately to take stock of the position and replace the complained items else I may be compelled to take up through other avenues of complaint redressal forums including Consumer forum. D N Ghosal B-20/13 Abhyudoy EKTP Phase – IV Kolkata 700107