Godrej Interio — godrej interio squadro beds lamination out within 8months of purchase and not providing proper after sales service and harrasement

Address:

Kolkata, West Bengal, 700008

Well.. Sharing a very bad experience which i am having with godrej interio. No doubt it has a wide range of products to re-define our room decor. But i am sorry to say but its 'after sales service' is a disaster. I purchased a squadro king size bed, squadro dresser and two slimline almirah on 16th december 2016. From july 2017 the lamination of the bed's headboard started coming out. As per my complain i got a call no 425271 on 6th september 2017 and i was being told that it will take macimum one month to get it replaced. After one month i called them, mailed intetio care. But no positive answer from your end. On 14th of november 2017 i finally got the spare part delivered (That is after almost 2 and half months). Every time i had to call. Godrej didn't bother to provide tje proper customer service. I was really disappointed. But thought atlast the spare part has arrived. But today i. E., 16th november 2017 when the technician opened the package of the spare part to install it, they found that it was already damaged. So i refused to get it installed and wanted it to replace it. Now i have no clue when again i will get it. My point is i accept the fact that sometimes some furnitures may come with some damage. But its interio's goodwill and responsibility to get it done. The customers pay you lakhs of rupees to redife their houses. Atleast interio should value it.