Godrej Interio — Godrej orthopedic mattress

I had raised a complaint regarding the mattress problem on 31st Oct 20 . Complaint NO - B[protected]. The technician RamKumar attended the call on 5th Nov, and after verifying mentioned " the mattress is in warranty and will get replaced, he will submit the report and his manager Mukesh will call back and communicate on the timeliness when the new mattress will be delivered". He took pictures etc of the mattress and the invoice copy.

But till date I have not received any call from Mukesh regarding the timelines and status of the delivery . I keep calling up the call centre and they update stating " we have escalated and you will receive the call ".

Today was a height, the call centre tried taking the service centre Mukesh on call, as he as not reverting inspite of escalation. But he joined the call and disconnected it without providing an update.

Very dissatisfied with the after sales, customer handling and service center response. What the point of warranty of 10 years when there is no proper within 4 years . Firstly the quality of product is low and then even after being in warranty, instead of provide prompt service the service centre is just delaying it .

This response is not acceptable from a company like Godrej.

Looking forward for a resolution and quick response.