[Resolved] Godrej Interio — Improper installation done on new Slide n store compact

Partha Sarathi Das

from NASHIK, Maharashtra

Address:	Nashik, Maharashtra, 422006
Website:	www.godrejinterio.com

Hello,
I am from Nashik, bought one slide n store compact wardrobe from your authorized dealer usha trading.
Unfortunately the assembly technician from you, is not done the assembly job properly. Sliding doors are very loose and gap observed after locking.
I am not sure whether product is genuine or its a inexperienced assembly technician.
Also doors are with big scratch.
After complaining to your dealer, they are not committing anything to set it right.
Their voice is, "we informed company, to replace the door, when it will come, we will let you know".
I made a service request through your portal with SR call no.P[protected] on 143th Feb. But it got a sms it completed without visiting my address.
Height of after sales service...

As I have not hesitate to invest in a quality product, but got a lower quality product and b grade service.

I request you to look into the matter and resolve this at earliest.

Thanking you.

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Jan 11, 2019

Complaint marked as Resolved

Godrej Interio customer support has been notified about the posted complaint.

Mar 16, 2017

Updated by Partha Sarathi Das Dear Sir,
Its almost one month passed, but I am about to get any support from Godrej Service. They are just lingering on the issue. The product is idle, occupying space in my room and not able to use it.

Could your please take a strong step.

Regards,
P.S.Das

Mar 25, 2017

Updated by Partha Sarathi Das Dear sir,
Please update the status?