Godrej Interio — Mattress Swing 5

Address:

700080

I have bought a swing 5 mattress from Godrej dealer, after using 4-5 month its looks like fault on it. I have communicate with them as it has one year warranty. 1st they said you should communicate with dealer, when goes to dealer they told they will contact. After few days and continue multiple followup, one person from godrej came for inspection and checked it. He clearly told me that yest it is faulty and we will replace it. but on that time I have to moved kolkata from Noida, they need one month for replcement. So they told me we did inspection. you no need to worry, after reaching kolkata just call kolkata person, they will replace it and we will support all regarding.

But after reaching kolkata multiple followup, call even after one inspection has done they did not reply anything. after multiple time call today again one person came for inspection And from the time of entry in room he forcefully tried to convince me that problem is very little and its not product problem, Its very usual. Even he does not try to see properly.

Though person who checked in noida take pics and used scale and tape after that he told yes its faulty product, now this person saying no its not a faulty, its very usual to increase or having fungus on it and even loosing firmness is very natuaral.

Problem Description:-Some portion puffed up, have fungus on it, and its looses its firmness after using 6 month only, also increased in size.