[Resolved]  Godrej Interio — Modular kitchen in a mess

Address:

Jaipur, Rajasthan

Godrej Modular Kitchen Booking in the name of: Nisha Bhargava Dealer: Rajasthan Central stores private ltd, Jaipur Booking date: 24th Nov 2011 Promised delivery date: 24th Jan 2012 Actual delivery date: 21st Feb 2012 Fixation dates: Began from 28th Feb major fixes were made in two days but various small fixes were done in the following 15 days but not to our satisfaction. Delivery of goods was not appropriate – glass doors were missing which were delivered on 18th April 2012 with one of the glass broken. Glass on the doors were stuck using double edged tape which fell down after two months due to excessive heat (I find it difficult to digest how tape can be used in a kitchen to fix glasses in a place like Jaipur where temperature reaches 40° during summers). Fixes were not satisfactory so then began complain and repair session. We would call number of times to which we would get replies like no staff, person in charge not there, we will send somebody but no one would turn up. Then they would send somebody after repeated calls who would not be skilled enough to attend complains. Every time we called we found different person in charge attending our call who would try to blame the previous person in charge and shed the responsibility. Then after repeated complains an engineer was called from Delhi who supervised our kitchen and told us that these faults are not repairable and some kind of patchwork was done to hide these faults. Faults like: •Gaps between doors •Colour pattern according to the given design was in appropriate •Fridge top was displaced due to inappropriate measurement taken Details with image Image 1a: Both the white selves are supposed to open in opposite direction according to the design, but they are fixed in such a way that they open in the same direction and one of the doors has been inverted due to incorrect fixation. Image 1b: Glass of the door came off and dropped breaking into pieces as it was stuck to the door. Also, place is left for electric chimney which we never asked for, as we don’t plan to fix one. Even if we plan to fix one more modifications will be required for which there is no provision. Image 2a and b: Due to wrong measurement taken by the technician fridge top is displaced and has ruined the entire design and outlook of our kitchen. Image 3: Colour scheme used is inappropriate as in place of white orange is used and in place of orange white is used which is spoiling all the appearance of the kitchen Image 4: There is gap between doors Image 5: Movement of the drawer is not smooth and there is a joint in the door. Image 6: Dustbin is wrongly placed Image 7: Due to inappropriate fixes done we were unable to open the door below wash basin. To rectify white patch and smaller door was fixed. Door is now opening but appearance is ruined due white patch and uneven door sizes.