Godrej Interio — non delivery and worst service

Address:

Mumbai City, Maharashtra, 400008

I had ordered for a slim line 3 door locker body a utility drawer for a total of rs. 30024/-

Item was booked after paying the full amount of rs. 30024/- on 12th june 2017 with a delivery promise by 17th june vide order confirmation form no 344301

But it’s now 22nd july (Almost 40 days) and my item is not yet delivered giving me various reasons.

I have been trying to reach every day the sales executive as well as store manager of godrej interio's show room at jj road, byculla, mumbai - 400008 where i booked the material. It is very hard to reach them as they never lift their phone. I had personally visited their showroom 2-3 times and returned back with only false assurance, quoting various reasons and good excuse of saying that the delay is due to gst implementation.

I have been requesting my money back but they could not assure any time bound refund and continue given false assurance by saying it will be delivered tomorrow, tomorrow, then tomorrow and finally now it’s almost 40 days, my material is not delivered.

To make things worse, now they are asking me to get the items from another dealership with a conditions to pay the dealer again in cash and thereafter they will process my refund and pay me back only after receipt from godrej. No time line has been assured as such for refund.

I have been trying to get this resolved with godrej interio (Byculla) every day. But they are not helping me at all. I am totally disappointed by the godrej interio sales executive as well as store manager because of their noncooperation.

I am a public sector undertaking sr. Executive in hpcl. We have been procuring 100% godrej officers furniture of crore of values every year. What a company godrej. After this episode i have second thought before buying godrej items. I definitely not recommend any of my friends and dearest to go for godrej items in near future.

Please help in resolving my issue.

Regards
Nirmal halder
Mobile: [protected]
Email: [protected]@hpcl.in