[Resolved]  Godrej Interio — Non delivery of products purchased, damaged products delivered and pathetic after sales service

Address:

Bangalore, Karnataka

Thisis a compliant with regard to items purchased against Invoice no. 52699 dated29th June 2014 from Godrej Interio dealer from HRBR layout BanaswadiBangalore : Products Ordered: 1. Grande Kind Bed – 1 No. 2.Grande Bed Side Table – 1 No. 3. Rhine Recliner (3+1+1) – 1 No. 4.Jack Dining Table – 1 No. 5.Rose Dining Chair – 6 Nos. 6.Stressed Pocket Spring Matress (78x72x06) – 1 No. 7.Techno Recliner – 1 No. Discountoffered – INR 2, 851 Additionaloffer that was running at the time we made the purchase – 1 Tone AC Free, 2 Pillows Free Net Bill Amount: INR 2, 18, 214/- ReceiptNo & Dt : 32660 & 32658 dated 29th June 2014 Ihave enumerated the details of the problems faced below for your reference. Fornow, I need you to get the below fixedto our satisfaction in next two to 3 days time if not we would be forced to approach “consumer court” for resolution: 1) Delivery the Rose Dining Chairs as promised at the time of sale.If not take back the Dining table and refund us for both chairs + dining table.If not with interest, refund the amount we have paid for these two i.e., Rs.29, 517 (11, 397 for table + 18120 for chairs). 2) Deliver the AC atleast within a reasonable time 3) Replace the damaged Grande Kind Bed 4) Fix the issue around assembly of Rhine Recliner (1+1) Problems faced: 1. The salesman promised that the delivery schedule was 4 weeks from the dateof purchase. When I called them to follow up on the status during 3rdweek, I was promised that the products will be delivered as per the agreedtimelines. When I did not receive any call after 4 weeks, I had to make severalfollow up calls to check the status, I have lost track of the number of calls Imade now. We started getting the products in batches after 6 to 7 weeks. 2.During 2nd week of Aug’14, the salesman confirmed that we will receive allproducts + 2 free pillows except item no. 2 and 5 in a couple of days. When wegot the delivery, we did not have item 6 (mattress) and the 2 pillows. Thedelivery team was completely unaware of the items to be delivered and took noresponsibility to explain or provide us assurance on the status. So we had toagain repeatedly call the sales man to understand what went wrong. Aging to ourshock, Item 1 Grande King Bed was delivered in a damaged state. 3.For the first batch, the assembly men who called us was quite indifferent tothe turn around time and casually said he will come the next day or a day laterto install the materials. Again after repeated calls to the sales men, theassembly team turned up 2 days after delivery to fix. They were in a hurry whenthey fixed it. Again as the kind size bed was delivered in damaged condition, he refused to assemble the same and took note of it before leaving. The 1+1recliners were not installed properly (too hard / tight to open the recliners) 4.Our newly set up home was made a godown as the salesman, delivery men andassembly men work completely as 3 different companies and don’t takeresponsibility for each others faults. After several follow ups again as wewere not able to use the king size bed, finally the same technician who hadinitially refused to assemble visited our house during 4th week ofAug and somehow assembled the bed (leaving some parts beneath the bed) to bringit to usable condition until we get a replacement for the damaged piece. Whenwe asked him to rectify the issue with recliner, he refused to do so as he wasin a hurry to visit some other customer’s house. We are still waiting forreplacement of the damaged king size bed and bearing with the tight recliner!!! 5.The sales man confirmed that he will deliver everything in the 2ndbatch during 3rd week of Aug’14 – but to our surprise item #5 RoseDining Chairs did not arrive. After several follow ups, we were informed thatGodrej is no more manufacturing these chairs hence we have an option either tocancel the order or select different set. Very disappointing with thisinformation as we wanted to buy a complete dining set (table + chairs). So wedecided to cancel the order for table + chairs. When communicated this to thesalesman, he says dining table cannot be taken at the same price we bought!! 6.Overall package included a free AC in this deal (which was one of the decidingfactors for us to go ahead with this). We are still waiting for this to bedelivered and not really sure if we will get it with the kind of after salesservices we are receiving!!! Expectinga speedy resolution … Regards, Sri