Godrej Interio — pathetic after sale service and careless attitude of godrej employee

Address:

Powai, 400076

I have purchased furniture from bhiwandi godrej interio on 22nd may, 2019. And mr. Sachin sonavane had attended us that time and was the main point of contact for us.

Customer name: mr. Aniket vedpathak
Our order confirmation no.: 123114
Cash payment receipt no.: 90571
Salesman code: 904162

I have purchased the following furniture:

1. Sliding store wardrobe with mirror
2. Zen queen bed
3. Dual magic mattress and
4. Shoe cabinet step

It has been a pathetic experience in terms of the after sales service, even after buying products worth rs. 103488/-. We have received wardrobe, bed (With cracked top panel) and shoe cabinet by 29th may. Mr. Sachin had promised to deliver the mattress by 30th may, but after lot of coordination from our end we have received the delivery by 7thjune. And mirror was delivered on some different date. Sending bed without mattress doesn't make sense and we literally had to coordinate for each and everything as mr. Sachin who always promised to call back or update us on the status, failed to do the same and eventually we only had to call and coordinate for all the after-sale services (Delivery, installation, replacement of defective panel, arranging technician etc.). We regretted buying and spending our hard-earned money on godrej!!

Same thing happened for the cracked top panel of bed which we were supposed to get within 1 week after delivery (29th may) we received it by 15th june and godrej didn’t bother to pick the defective panel from our house. Its still lying in our house from last 3 weeks now.

It’s really a pathetic service!! It’s just a brand now with no service at all. And employee has very careless attitude towards their work. Last weekend only i had a call with mr. Sachin (Bhiwandi showroom) who were supposed to revert me on picking up the defective panel has not even bothered to call back till now!! Even after giving the warning of escalating this issue on godrej site and even on social media platform, it clearly shows that how godrej is least bother about the costumer after getting complete amount from them.

It is a very unprofessional attitude of godrej and will post this even on social media, as nobody bother to check with us and mr. Sachin is still sleeping, so it’s time to wake godrej and aware people about their true brand image!!