Godrej Interio — Product not received

Ordered a product on 17th December. I had two different addresses, one is billing address and the other os the shipping address. It was supposed to be delivered at the shipping address. But instead they tried delivering it at the billing address. So had to refuse the delivery.
Now the situation is that, I have paid the price, I didn't receive the product but the tracking shows delivered. The customer service personnel is unable to provide any clarification.
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Godrej Interio customer support has been notified about the posted complaint.
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Dear Sudeshn,

We regret the inconvenience caused to you. Request you to send us your concern, along with your product and contact details at [protected]@godrej.com and we'll connect with you shortly.

Regards,
Godrej Interio Customer Care

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