Godrej Interio — Received defective wardrobe

Address:

Kolkata, West Bengal

Hi,

I, m writing this mail with great regret .On 4th December, 2013 we purchased one Godrej Storewell wardrobe & one godrej orthomatic mattress from your local dealer Rajib

enterprise.We chose your brand over others as we were confident about your product & after sales service .Soon it became nightmare .First of all the wardrobe we received

is got manufacturing defect .There is a gap between the both doors .PFA the pics FYR .I must say the people deployed to support your post sales issues are really callous

& unskilled they are not at all adhere to the standard of your brand .PLEASE TAKE THE CALL SERIOUSLY as it your brand value tarnishing end of the day .On 4th

December after delivery when your support staff fitted the glass in my wardrobe did in wrong alignment .That time we have not noticed about the other defect .Its a huge

embarrassment for my in laws as it is a marriage gift unfortunately they chose "BRAND GODREJ " .My question is how a product like this can passed your quality check

process !!! Next 8-9 days we were busy in marriage .Now when we observe it we inform Rajib Enterprise & after 2-3 follow up calls finally he send a guy on 20th December

who did nothing but spoiled my stuff to further extent .He hammered the wardrobe so badly that in some places it lost its sheen & color but unable to fix it up .Please find

the attached pics FYR .

Treat this mail as an eye opener & do the needful ASAP .

Looking forward to your soonest reply .

Thanking you in anticipation.

Unfeigned regards,
*Pritam Dutta.*
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