Godrej Interio — recliners

Address:

New Delhi, Delhi, 110021

Dear sir,
I am ashok kumar kuwar and placed order for two rhine recliners, one acura coffee table and one shoe cabinet 202 m from godrej interio at main jail road delhi on 12 june 2018 vide order no 0015396 after advance payment of rs 25000/-. Thereafter i was told that the items would be delivered only if make full payment in advance. So i transferred the amount by neft to the account no given by your store chief - sales, mr lalit mangal and the items were delivered late at night through the transporter who, on being asked for invoice, told me that he has only been asked to deliver and the boy coming for assembly may bring the invoice. Next day the assembly boy too did not get the bill and i requested mr lalit mangal and mr abhinav chauhan both for the bill and they promised that they will send it by mail. This was in end june 2017 and within a few days, gst was implemented. I was told that they have already sent the bill and can no longer extract a copy of the pre gst era bills. They assured me that the copy of order confirmation would be sufficient in case there is an issue.

I may like to inform you that the items were bought for my house use and the only two members in the house, (Me and my wife) are working and get only very limited time during the weekends to use the recliners.

However, despite very limited usage, the skin of the leatherette from one of the recliners started cracking from one place just in completion of warranty period ie within 14 months. I lodged a complaint and after repeated requests, the service engineer visited only in first week of december 2018. And i was told that the repair cost would be rs 9450/-. It maybe worthwhile to bring out here that recliners from some other coys are available for about rs 12000/ single seater with one year warranty. If i am expected to spend rs 9450/- on repairs within 14 months, it maybe more fruitful to buy recliners from other vote and change whenever they give problems.

So sir, two things i want to bring out here-

1. The quality of the furniture supplied was very bad. Maybe it was very old stock and deteriorated due aging.

2. Your sales service and after sales service is on the quick decline. Since godrej brand has been known for good service, any decline in such services only indicate decline in the brand godrej.

Hope you understand and at least arrange for a copy of invoice and early repairs of the recliner.

Regards
Ashok kumar kuwar