Godrej Interio — Replacement of Defective Item Delivered

Sir, An order was placed on 25.09.2013, order no 237379. It was a package of Cupboard (with utility drawer), Queen Size Bed (with mattress and pillow) and Dressing Table (with sitting tool). The above item were deliverd at Dhakuria residence - Meheli Apartment, 1st Floor, Nazir Bagan Road, Kolkata 78 on 03.11.2013. However the utility drawer was missing! The technicians who came for installation were a. unaware of the utility drawer - though full payment was done. b. Also the cupboard was mis-fitted. The alignment was improper because out of the 4 adjusting screws at the bottom of the cupboard - one of them was non-functional. c. As the alignemtnt was not correct, the lock of the cupboard was not opertaing smoothly enough. d. Above all these, the left door had a big scratch on the rear end. Though we pointed out these problems to the technician who was present, he was not convinced. Instead he said that assembled items may have some defects in them! We therefore launched a complaint to Godrej Interio for the first problem, that is the missing drawer. After numerous calls and follow ups, the drawer was delivered to the residential address after 2 weeks time. However we were not assured when the drawer would be fitted. Again after complaint/escalation, the technician fibnally came to our house to fit the utility drawer - 4th Jan 2014 - ie. 2 months post the initial delivery. This technician could not complete the fitting of the utitlyy drawer as the cupboard was not aligned due to the non-functional screws. Today the drawer is attached to the cupboard - but very oddly - wherein there is a gap of 1 inch between the drawer upper edge and the cupboard basement - which leaves the drawer open from top! THE EXPERIENCE HAS BEEN VERY AWFUL AND FRUSTRATING FROM SUCH A REPUTED ORGANISATION GODREJ! May I therefore request you: a. Send a technician ASAP to get the cupboard set up checked! b. Change the cupboard and provide a fresh cupboard alongwith utility drawer. Cup;board No: SLINE 2 DR BODY LKR MTL.B - STSLB2LK097 Looking ahead for a speedy response. Thanks, Priyanka Bandyopadhyay