Godrej Interio — Replacemnt of Hydraulic spare for drawing up and down of bed understore cover

Dear Sirs, I am an avid customer of your products and with the avidity lastly purchased a Karbon Queen Bed ((78"X60") for Rs. 65840.00 from Godrej Retail Showroom situated at 9, Brabourne Road, Kolkata - 700001 on 14.03.2015 bearing Order No. 338553 Delivery made after 7/8 days and installation personnel arrived after 3 days. After trying hard for consecutive two days they somehow installed the bed unsatisfactorily, but broke the Hydraulic parts of the bed, meant for pulling up and down of the under storage facility. In fact, the same is the special attraction of the bed. The personnel assured us to replace the same with a new one within 2/3 days, but even after the lapse of 7 days they did not turn up. I lodged a complaint with the concerned Showroom, who manifested lackadaisical approach and advised to make complaint with customer care for quick redressal of the same. I am flabbergasted to find that if a renowned company like Godrej fails to provide after sales service and that too installation of a costly bed then how and why Godrej displays furniture items for sales in its outlets. The material has been lying at my residence as unusable things. It ought to be the bounden duty of your sales and service personnel to keep the reputation of your company aloft by providing best possible service to the customer, but instead their apathetic approach besmirchs the very sanctity and reputation of Godrej. Under the above circumstances, out of chagrin I am making this complaint with high expectation that your expeditious initiative will, of course, set the matter right very soon and enable us to use the bed. Regards, Yours faithfully, Pradip Roy