Godrej Interio — Rio Sofa sets 3+1+1

I have purchased one sofa sets(3+1+1) make-Godrej and model-Rio from the local dealer -Radiant Agencies, Dist-Angul, State -Odisha on dt-22/10/2019 with total cost of Rs.55, 500.00.since month of January 2021, the sofa sets started tearing, cracking and also damaging the stitching areas of the seating location .Day by day the damaging areas are increasing and now looks very ugly and damaged. Many of the times I had tried to contact the dealer's shop but found closed due to lock down. I had also informed over telephone to the dealing person of the shop. Till day no action has been taken.
I had purchased the material from a reputed brand like Godrej but now I am distressed and so unhappy due to such types of low quality materials.
Therefore it is requested to replace the material or make necessary repairing on free of cost in an early days.

P K Mallik
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Godrej Interio customer support has been notified about the posted complaint.
Aug 05, 2021
Updated by Pradeeptaa
With reference to my previous complaint regarding RIO sofa sets(3+1+1), Till date no suitable action has been taken by your organization/company. If such types of negligence will happen under such a big named and famed company-Godrej .Then, how a customer like me will believe to purchase different product from your company ? Is it understood that the life period of rio sofa set is only one and half years with purchase cost of Rs 55000.00.Is it justified ? Is this your product quality ? Kindly make a great concern about my problem and solve in a quick days. Think about your product quality as well as customer satisfaction.
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Dear Customer,

We regret the inconvenience caused to you. Request you to send us your concern, along with your product and contact details at [protected]@godrej.com and we'll connect with you shortly.

Regards,
Godrej Interio Customer Care

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