Godrej Interio — Selling Defective Furniture and cheating people

Address:	Mumbai City, Maharashtra, 400079
Website:	www.godrejinterio.com

I purchased a Godrej Interio Genius Study Table model No. 208 on 21/June/2017 from Godrej Interio authorised showroon "furniture kraft" at vasant vihar Gwalior, at no discount and cash down. (Copy of Bill/Invoice and pics attached attached)

One lever of the said table broke down on 30/06/2017, which is a part of its desk opening. I called up Furniture Kraft at the number mentioned in the bill invoice but my call was never received and this was the only number supplied to me and that too on bill invoice a number of times on 01/07/2017. I am attaching call records for your verification.

I even filed a request online on customer care. One representative called up to inquire the matter [copy of conversation attached]. I was told to file a complaint online and that the vendor may have supplied an old stocked item.

I filed a complaint online as no one picked up my call at showroom.

I also searched online for any alternative number number available online. I called up some office in charge name mentioned on line sa Sandeep Gupta at [protected]. he gave me another number to call and notify complaint.[protected]

I called up many time just to find the number permanently busy.

PRIOR TO BUYING FROM GODREJ ONE SHOULD NOTE:

Is it a company policy to sell defective and old stocked products and cheat customers as i bought it?
Their epresentative told me that it could be an old product supplied, am i responsible for this?
When i purchased the same i made the payment in one go, nor in some old stocked currency and neither in several installments.
So, let me know how many times i have to call your showroom to register complaint?
Finally, why should one buy from Godrej again?