Godrej Interio — Sliding door Almirah supplies without Right hand side lock

Address:

Kolkata

I purchased a Godrej sliding door steel Almirah (Order Confirmation no 232665) at a price of Rs. 40175 from Eastman franchis of Godrej Interio at Garia, Kolkata:47 on 05/06/2022. The product was delivered on 7th June2022 and installed on 8th June 2022. During installation the technician informed me that the right hand door lock of the Almirah is missing .They promised that they will inform the Service Center and
it will get replaced next day. But nobody came to fix the the lock till today and my Almirah has remained unused and unsafe without lock. I repeatedly raised complain with Godrej service center in Kolkata and the Godrej shop in Garia but without any proper response about the time when it will be resolved.I am an NRI and will leave India at the end of June.
Now, at this condition I shall request your good office to resolve the issue ASAP OR refund the money and take back the unsafe and incomplete almirah .
Regards
Swapan Kumar Dey
Kolkata