Godrej Interio — slimline two door

Address:

Chandrapur, Maharashtra, 713212

We have purchased godrej almirah from phoenix machines p ltd, benacity, durgapur, model slimline two door with locker, date 28 jan 2018
Invoice delivery memo money receipt no d/mr/b 970 order no. D/o/b 675
One set key (Locker and outside door) misplaced few days back and we contacted dealer and office but did not get satisfactory reply. We are facing hardship because all our belongings are locked.
Now the dealer replies (Screenshot attached that they can only do it chargeable)
My question:
1. Why at the first place, two set of keys not provided at the time of delivery? Just because an elderly person took the delivery and he was not aware of the details so much.
2. We enquired about the duplicate keys few months (In march) later when we realized that they were giving us wrong information and also sent pictures of almirah to ask if it had two
Pair of keys.

3. We contacted phoenix machines office in may but they convinced that only one pair of keys are provided for this model.

4. We also contacted +91 [protected] 15 july 2018 and sep 9 2018 and sent pictures of almirah, but repeatedly we were convinced that only one pair of keys is given for this model.
Please note our keys were still not misplaced the but we were still asking for duplicate keys then

5. +91 [protected] also contacted me on 6 oct and said that two sets were available for the product and he was not sure why not given to us.

Now we hear a different story from dealer. That two pair of keys are available and now to help us they need money to change the lock altogether.

Why were we kept in dark and miscommunications done all these months? Just to mint money as one day the keys might get misplaced? And customer will be bound to pay?

This is not acceptable at all. I am writing the same mail to consumer forum as i will not take this complete unethical and unprofessional customer harming money minting mentally displayed by the godrej dealer.