Godrej Interio — sofa is getting damaged within one year

Address:City Center, Durgapur, 713216, West Bengal, Bardhaman, West Bengal, 713216

We bought rhine recliner 3 str sofa from phoenix machines pvt. Ltd., durgapur on 13th dec, 2017. But within 1year the leather is getting damaged. We are very disappointed with the product quality. We did not expect so bad quality for such costly item.
Price was 46600rs
We want to replace the cover. We went to the store but they refused to take any action. They asked to pay more 20, 000 rs for sofa cover to them.
This is so ridiculous behavior from a godrej store.
You should understand we have faith on godrej brand that is why buy your product. You should pay the same respect to keep our faith.
We want you to replace the cover.
Please find the attached recent photos of the sofa and photos of the bill.
+4 photos
Was this information helpful?
No (0)
Yes (0)
Godrej Interio customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Sibsadhan,

We apologise for the inconvenience caused to you. Please reach out to us on our official support handle @GodrejInterio4U by clicking on this link https://bit.ly/2AMAxGb.

Regards,
Godrej Interio Customer Care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Godrej Interio
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    30%
    Complaints
    1530
    Pending
    0
    Resolved
    453
    Godrej Interio Phone
    +91-22 6796 1800
    +91-22 6796 1700
    +91 22 6796 5656
    Godrej Interio Address
    Pirojshanagar, Vikhroli, Mumbai, Maharashtra, India - 400079
    View all Godrej Interio contact information