Godrej Interio — Very Poor After Sales Service

Have purchased Godrej Almirah from your Andheri Mumbai store and below are the events which occurred during my purchase.
1. We visited your store and enquired about the Almirah and even during at store your sales person was not at its best and as we came for Godrej we expected a better sales experience. But that somehow is understandable considering Godrej Interio's name.
2. Accordingly, we ordered 2 Almirah from Godrej store on 4th of oCtober and advised the Sales Person to ensure delivery and installation on the weekend and same he mentioned on the initial receipt.
3. Post 2 days we paid the full amount and accordingly Mr Himanshu confirmed that Almirah will come on Saturday and will be installed accordingly.
4. On Friday we enquired about the timings and Mr Himanshu confirmed that it is not possible on Saturday and only possible on Sunday.
5. On Sunday, Almirah got delivered but no once communicated it to us that the installation team will be separate and they will come some other time.
6. We enquired the same with Mr Himanshu and once we raised our grievance, he said that it will be done today...whereas from the start we are continuously emphasizing that we both are working and do all the work on Saturday.
7. Around 6:30 PM technician came after multiple followups and now to our surprise 1 critical HARDWARE part is missing in complete set.
8. We again enquired with Mr Himanshu and he was clueless ( that i think is still understandable) but on enquiring regarding when can we get the part he said that I have no idea.
9. I always thought that Godrej is a professional company managed well but this is beyond my belief and the kind of answer we are getting with zero commitment truly astonished me.
10. This might seem a trivial issue. But based on your commitment, we have already emptied two almirahs which were for exchange and all our stuff was lying in the house. We have a small baby of 1 yr old and we can't take leave also due to our prior commitments at work (which obviously is not part of your working culture). Even if we plan of taking a DAY OFF, YOUR TEAM IS NOT ABLE TO COMMIT A DATE BY WHICH THAt part will be available.Can you think of your house with a small baby in house with all your stuff on your rooms and the best part is so called best brand for Home Furniture is not able to give commitments to its customer and even L1 escalation is not answering the phone calls.
11. This is the worst experience I have with Godrej and definitely not what I expected and further when we asked multiple times related to delivery..no one is having an answer.
Sumit Rampal
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